Menu
Reply
  • 39
  • 1
  • 6
Dizaster
On our wavelength
508 Views
Message 1 of 2
Flag for a moderator

PS4 Random disconnects whilst gaming.

I have recently started using my PS4 to play online games (primarily Desting 2 ) with friends around the country and futher afield.

During the past few months , I have been suffering from randon disconnecrts , both from the game and the voice chat.
The disconnects are not only my PS4 , but my laptop as well ( at the same time ).

What is strange is that we dont see any disconnects on our tablets.

I have tried all the usual , turn it off and on again, power down the modem for 30 mins then reconnect the power,  I have also replaced the old (over 5 years old ) ether net cable with a new one.

But to no avail.  

My disconnects can happen anytime of the day. Primarily noticed after 6pm , but thats probably due to my playing after 6 lol.

Any suggestions ?

Below are the Network Status and Device Status

 

NETWORK STATUS

Modem InitialisationStage Status
Downstream AcquisitionLocked
Primary Frequency259000000 Hz
DHCPDone
TFTPDone
Time Of Day18:59:59 GMT
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
Internet ConnectionIP Address Status
WAN IP Address82.3.172.210
Lease Time Remaining3 days 10h:56m:31s
ExpirySun 21 Jan 05:56
Current Network TimeWed 17 Jan 18:59 GMT
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked16259000000 Hz256 QAM2.2 dBmV 37.1 dB2287308
Locked9203000000 Hz256 QAM1.4 dBmV 36.8 dB1583298
Locked10211000000 Hz256 QAM1.5 dBmV 36.8 dB459297
Locked11219000000 Hz256 QAM1.7 dBmV 36.8 dB433271
Locked12227000000 Hz256 QAM1.9 dBmV 37.9 dB999987
Locked13235000000 Hz256 QAM2.0 dBmV 37.6 dB328300
Locked14243000000 Hz256 QAM2.0 dBmV 37.9 dB335305
Locked15251000000 Hz256 QAM2.1 dBmV 37.6 dB334297

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked425800000 HzATDMA41.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked332600000 HzATDMA41.0 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec

 

DEVICE STATUS

Information
Standard Specification CompliantEuroDOCSIS 3.0 Compliant
Serial Number483155WT10C17
Hardware Version1.03
Software VersionV2.01.12
CM CertificateInstalled
WAN (Modem) MAC Address**:**:**:**:**:**
WAN (Router) MAC Address**:**:**:**:**:**
LAN MAC Address**:**:**:**:**:**
LAN (2.4GHz Wireless) MAC Address**:**:**:**:**:**
LAN (5GHz Wireless) MAC Address**:**:**:**:**:**
System Up Time1 days 23h:38m:34s
Connection
LAN IP Address192.168.0.1
WAN IP Address82.3.172.210
Lease Time Remaining3 days 10h:54m:38s
ExpirySun 21 Jan 05:56
Current Network TimeWed 17 Jan 19:01 GMT

 

0 Kudos
Reply
  • 39
  • 1
  • 6
Dizaster
On our wavelength
482 Views
Message 2 of 2
Flag for a moderator

Re: PS4 Random disconnects whilst gaming.

Quick update,

over the past few weeks, I have kept a note on when my disconnects happen. Here is what I have found.

1) I can play PS4 and PC games with little or no problems up until about 6pm

2) Starting between 6pm and 7pm , I start to get random disconnects from my PS4 games, but occasionally  from my PC games/movies/music.

3) Disconnects become worse after 10pm on both PS4 and pc.

Initiallly I thought perhaps some kitchen device was Interfering with my modem ( I know clutching at straws ),  but I soon disproved this.

I am aware of the issue with the superhuman 3, I am wondering if it’s worth getting a previous hub ( super hub 2 ??? Is it called ) as I’m only on a 200mb plan.

Also, as it’s only m3 and the wife at home now, I wondering if I need a 200mb service lol. Something else to look at.

 

0 Kudos
Reply