PS4 Party Chat Breaking Up (Support Could You Investigate Please?)
21-12-201816:34 - edited 21-12-201817:04
I hope someone can please advise with a problem I have.
I have a one year old PS4 Slim and play Destiny 2. I have 100mb download speed via Virgin Media Broadband and my PS4 is connected straight into it.
Over the last few days my friends have been saying that I am breaking up and there is an echo sound.
So I bought a new controller, PS4 in ear headphones which plug into my controller and I use it through a cabled connection into the PS4.
I have checked and cleaned all connections and put in new ethernet cables.
All to no avail so I am at a loss.
Could anyone please advise me if they have any ideas? Most of my friends reckon it is a network issue but my connection is high speed and reliable with no current issues in my area that I know of. I have posted below a ping test if this helps.
Re: PS4 Party Chat Breaking Up (Support Could You Investigate Please?)
The ehco may not be coming from you best way to check for this is open the Party Chat screen while talk, if anyone else mic lights up. Or if it when other people talk do the same, but check your mic in the Party Chat screen.
The other way to check is, mute your mic, if possible. If you have your TV sound on make sure to mute that as that can cause chat feedback
As for the break up when you talking, this could be a few things. Could be PSN, Virgin Media, your friends ISP.
Also if you put your PS4 in Rest Mode, try a full shut down by picking Turn Off PS4, can help sometimes.