Menu
Reply
  • 2
  • 0
  • 0
scott1966
Joining in
356 Views
Message 1 of 4
Flag for a moderator

PS4 Party Chat Breaking Up (Support Could You Investigate Please?)

Hi guys,

 

I hope someone can please advise with a problem I have.

I have a one year old PS4 Slim and play Destiny 2. I have 100mb download speed via Virgin Media Broadband and my PS4 is connected straight into it.

Over the last few days my friends have been saying that I am breaking up and there is an echo sound.

So I bought a new controller, PS4 in ear headphones which plug into my controller and I use it through a cabled connection into the PS4.

I have checked and cleaned all connections and put in new ethernet cables.

All to no avail so I am at a loss.

 

Could anyone please advise me if they have any ideas? Most of my friends reckon it is a network issue but my connection is high speed and reliable with no current issues in my area that I know of. I have posted below a ping test if this helps.

 

Thanks, Scotping.PNGPing Test

0 Kudos
Reply
  • 284
  • 4
  • 11
GazCBG
Superfast
331 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: PS4 Party Chat Breaking Up (Support Could You Investigate Please?)

Hi,

The ehco may not be coming from you best way to check for this is open the Party Chat screen while talk, if anyone else mic lights up.
Or if it when other people talk do the same, but check your mic in the Party Chat screen.

The other way to check is, mute your mic, if possible.
If you have your TV sound on make sure to mute that as that can cause chat feedback

As for the break up when you talking, this could be a few things.
Could be PSN, Virgin Media, your friends ISP.

Also if you put your PS4 in Rest Mode, try a full shut down by picking Turn Off PS4, can help sometimes.

_____________________

_____________________
Regards
Gaz
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
scott1966
Joining in
326 Views
Message 3 of 4
Flag for a moderator

Re: PS4 Party Chat Breaking Up (Support Could You Investigate Please?)

Got it solved guys...a friend advised that with party chat problems all you have to do is a hard reset of the SH3 and for me it worked so delighted to be back to normal but thanks for the input.

0 Kudos
Reply
  • 10.32K
  • 278
  • 588
Forum Team (Retired) Emma_E
Forum Team (Retired)
230 Views
Message 4 of 4
Flag for a moderator

Re: PS4 Party Chat Breaking Up (Support Could You Investigate Please?)

Hi scott1966, 

 

Thanks for getting back in touch, I am glad to see you have got things sorted. 

 

If you need any help in the future we will be happy to take a look for you. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply