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goldbangles
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POOR connection speeds suddenly - Dodgy box or not?

I'm sure there's plenty of poor connection threads but this one is baffling for me.

For years since I have had a ps4, I was always able to stream movies, HD - Netflix, nowtv etc, without fail, no buffering. i'm currently on 100mbps internet with virgin. We recently had an issue with our hub, and although our internet kept disconnecting day after day, the speeds were fine, especially on my ps4.

An engineer came last week to 'fix' our hub, he replaced one of the wires..

The connection now remains stable, however, the wireless signal, especially on my ps4 has just deteriorated. I can barely buffer a movie now. i checked and the download speeds when tested on the ps4 wireless are 2-3mbps!!!!!

This is a seriously annoying situation, I went from perfect streams to constant buffering. Every time an engineer has come to my house they seem to change something that causes an issue.

Last time I had ps4 lags - I changed the channels/disabled optimization and tbh it worked.

 

Now, nothing. This is so annoying, i wonder if there is any fix - changing DNS/MTU doesn't work. Just to show it isn't a PS4 Issue-  I connected to my android phone and the download speeds were 24-30mbps...so it's not the ps4!

An engineer is coming to my house on wednesday, but these guys seem to think they are all knowing and seem to scoff whenever we tell them there is an issue, as if it's not virgin's fault. 

Is it likely it's the box that;'s faulty? i get inconsistent speeds on my laptop too however these are a lot better than the ps4.

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goldbangles
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Re: POOR connection speeds suddenly - Dodgy box or not?

And please refrain from the "gEt a wIrEd cOnNeCtIoN" comments when gaming.

The point is, it's been fine for years with crystal streaming, one engineer comes and I lose it. 

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Bradlewis
On our wavelength
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Re: POOR connection speeds suddenly - Dodgy box or not?

Like every other thread on connection issues can you post your power levels
(also, it may be necessary to try and connect via a wired connection to troubleshoot any issues so dont jump down anyone's throat if they ask you to try it)   

To get them, this is what another had written in one of those other connection issue threads.

(If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If you use screenshots, be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.)

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GazCBG
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Re: POOR connection speeds suddenly - Dodgy box or not?

On the PS4 are using 2.4Ghz or 5 Ghz, if 2.4Ghz give 5 Ghz a try if you have a Hub 3.
You may need to rename the 5Ghz channel so you know which is which.

Also please note the internet test on the PS4 is not always correct.

Your mobile depending on the age maybe connection to the 5Ghz wireless, I know mine does

 

_____________________

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Gaz
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goldbangles
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Re: POOR connection speeds suddenly - Dodgy box or not?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000137256 qam25
21707500002.238256 qam5
31787500002.238256 qam6
41867500002.438256 qam7
51947500002.238256 qam8
62027500002.238256 qam9
72107500002.238256 qam10
82187500002.238256 qam11
9226750000238256 qam12
10234750000238256 qam13
11242750000238256 qam14
122507500001.938256 qam15
132587500001.937256 qam16
142667500001.938256 qam17
152747500001.738256 qam18
162827500001.937256 qam19
17290750000237256 qam20
182987500002.237256 qam21
193067500002.237256 qam22
20314750000237256 qam23
21322750000237256 qam24
22410750000137256 qam26
234187500000.737256 qam27
244267500000.737256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6340
2Locked38.9290
3Locked38.9300
4Locked38.6310
5Locked38.9440
6Locked38.9570
7Locked38.6410
8Locked38.9620
9Locked38.9380
10Locked38.6390
11Locked38.6510
12Locked38.6320
13Locked37.6310
14Locked38.2310
15Locked38.6260
16Locked37.6340
17Locked37.6250
18Locked37.3310
19Locked37.6200
20Locked37.6350
21Locked37.6240
22Locked37.3520
23Locked37.3470
24Locked37.653

0

 

 

 

 

 

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goldbangles
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Re: POOR connection speeds suddenly - Dodgy box or not?

pstream bonded channelsChannel Frequency (Hz ) Power (dBmV ) Symbol Rate (ksps ) Modulation Channel ID
1462000004.55512064 qam1
2257997914.425512064 qam4
3394000004.475512064 qam2
4326000004.425512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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goldbangles
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Re: POOR connection speeds suddenly - Dodgy box or not?

 

NOTE an engineer came on 27th and 3rd and fixed issues, but now my PS4 Download speed is 28.3kbps...LOL

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