22-05-2021 14:48 - edited 22-05-2021 14:51
I've been having issues with my hub3 200mb connection recently. I get random lag spikes whilst gaming. I have contacted virgin media and they said they are putting my connection under monitor and would contact me straight away when they observed any issues.
The hub is in router mode as it's required for them to monitor but I'm still having the random lag spikes and nothing seems to be solved as of yet. I made a post not long ago and we setup a thinkbroadband monitor which didn't really show anything on it.
I've attached router logs as suggested on other posts.
What are my next steps?
on 22-05-2021 14:50
1 | 267000000 | 2.9 | 38 | 256 qam | 17 |
2 | 139000000 | 1.7 | 37 | 256 qam | 1 |
3 | 147000000 | 1.9 | 38 | 256 qam | 2 |
4 | 155000000 | 2 | 38 | 256 qam | 3 |
5 | 163000000 | 2.2 | 38 | 256 qam | 4 |
6 | 171000000 | 2.4 | 38 | 256 qam | 5 |
7 | 179000000 | 2.5 | 38 | 256 qam | 6 |
8 | 187000000 | 2.7 | 38 | 256 qam | 7 |
9 | 195000000 | 2.9 | 38 | 256 qam | 8 |
10 | 203000000 | 2.7 | 38 | 256 qam | 9 |
11 | 211000000 | 2.7 | 38 | 256 qam | 10 |
12 | 219000000 | 2.9 | 38 | 256 qam | 11 |
13 | 227000000 | 3 | 38 | 256 qam | 12 |
14 | 235000000 | 3 | 38 | 256 qam | 13 |
15 | 243000000 | 3 | 38 | 256 qam | 14 |
16 | 251000000 | 3 | 38 | 256 qam | 15 |
17 | 259000000 | 2.7 | 38 | 256 qam | 16 |
18 | 275000000 | 2.2 | 38 | 256 qam | 18 |
19 | 283000000 | 2.5 | 38 | 256 qam | 19 |
20 | 291000000 | 3.2 | 38 | 256 qam | 20 |
21 | 299000000 | 3.9 | 38 | 256 qam | 21 |
22 | 307000000 | 3.5 | 38 | 256 qam | 22 |
23 | 315000000 | 3.5 | 38 | 256 qam | 23 |
24 | 323000000 | 3.5 | 38 | 256 qam | 24 |
1 | Locked | 38.6 | 135454 | 416 |
2 | Locked | 37.6 | 597511 | 1764 |
3 | Locked | 38.9 | 563189 | 899 |
4 | Locked | 38.6 | 539639 | 672 |
5 | Locked | 38.9 | 522968 | 599 |
6 | Locked | 38.9 | 501590 | 681 |
7 | Locked | 38.9 | 473567 | 651 |
8 | Locked | 38.6 | 439169 | 668 |
9 | Locked | 38.9 | 409949 | 599 |
10 | Locked | 38.9 | 364577 | 487 |
11 | Locked | 38.6 | 316458 | 524 |
12 | Locked | 38.9 | 240301 | 656 |
13 | Locked | 38.6 | 213553 | 660 |
14 | Locked | 38.9 | 202219 | 716 |
15 | Locked | 38.9 | 201355 | 549 |
16 | Locked | 38.6 | 185093 | 542 |
17 | Locked | 38.9 | 166875 | 622 |
18 | Locked | 38.6 | 127035 | 571 |
19 | Locked | 38.9 | 123773 | 640 |
20 | Locked | 38.9 | 108308 | 646 |
21 | Locked | 38.9 | 91271 | 531 |
22 | Locked | 38.9 | 69962 | 648 |
23 | Locked | 38.6 | 64345 | 451 |
24 | Locked | 38.9 | 66064 | 496 |
on 22-05-2021 14:50
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400032 | 42 | 5120 | 64 qam | 6 |
2 | 46199893 | 42 | 5120 | 64 qam | 5 |
3 | 25800009 | 41.5 | 5120 | 16 qam | 8 |
4 | 32600000 | 42 | 5120 | 64 qam | 7 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 23 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 10 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
on 22-05-2021 14:51
Network Log
Time Priority Description
21/05/2021 16:06:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2021 15:17:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2021 06:39:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2021 02:09:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2021 02:09:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2021 02:09:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2021 21:21:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2021 03:17:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 15:04:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 13:51:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 13:51:36 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 13:43:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 13:43:6 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 13:33:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/05/2021 01:58:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/05/2021 15:17:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/05/2021 21:28:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2021 15:17:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2021 10:13:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2021 03:17:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 22-05-2021 16:58
Not lookin good.
I have highlighted problems....
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400032 | 42 | 5120 | 64 qam | 6 |
2 | 46199893 | 42 | 5120 | 64 qam | 5 |
3 | 25800009 | 41.5 | 5120 | 16 qam | 8 |
4 | 32600000 | 42 | 5120 | 64 qam | 7 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 23 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 10 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
You also have loads of post-rs errors ( you should not have any)
You could set up a broadband monitor from think broadband and then post the link to it here.
It would have up see what's going on.
22-05-2021 17:17 - edited 22-05-2021 17:17
Here is my monitoring chart I've just set up.
on 22-05-2021 17:29
Good job, now lets give it a day or so to gather data.
on 23-05-2021 10:20
Hi @96fauj,
Thanks for taking the time to post on our forums.
I'm really sorry to hear that you're having issues with your connection, I have been able to locate your account from your community profile.
I cannot find anything that would be causing the issues that you're having, I can see that your hub hasn't been rebooted for a month, please could you try to do this and let me know if it improves your connection at all.
If not we can then get this looked into further for you.
Regards,
Steven_L
on 23-05-2021 10:27
@Steven_L : Will do, I'll give it a reboot although it's worrying that it's reporting that this hasn't been done for a month. Either way, I'll reboot it and see how I get on next 1-2 days.
@risc19 : Thanks for your help too, I guess we can monitor the graph. I had a look this morning and it looks reasonable as the pings aren't spiking that hard? you probably have a better idea.
on 23-05-2021 10:31
Thanks for coming back to us so quickly @96fauj.
Please share your BQM in the next few days and we can look into this further.
Regards,
Steven_L