Nvidia shield game stream connection keeps dropping since upgrade to Hub 5

[mamite]

I recently upgraded to the Virgin Hub 5. I have it set up in Modem mode with a NETGEAR R6400 as the router.

I have both my PC and the Shield Pro wired to the Netgear.

With the previous Hub 3 this set up worked flawlessly. However now every 5-10 minutes when I'm streaming games from my PC to my Shield I get the following error pop up.

After getting the error I'm immediately able to go back into the game and carry on so it seems it's just a momentary issue.

I'm struggling to see how changing to the Hub 5 would have caused this to start happening given that it's just a modem and the streaming is happening on the LAN. Perhaps a driver update on my PC or software update on the Shield is the actual culprit and the timing was just coincidental?

I'm just at a loss as to what to try to resolve it and wondered if anyone else has seen the same issue.

Thanks

[carl_pearce]

Have you run any recent updates?

https://www.reddit.com/r/GeForceNOW/comments/cslg2n/geforce_now_streaming_disconnects_after_30sec_of...

[Adduxi]

When I installed the Hub 5 my power levels all increased by +4, so your power levels may be out of range?

Post your power levels and network log for comment.  Also setup a BQM here  www.thinkbroadband.com/ping

[mamite]

Yeah 😕 everything is fully up to date.

[legacy1]

On the hub 5 are you able to connect your router to one of the 1Gb ports? maybe the 2.5Gb port has problem running at 1Gb?

[Adduxi]

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@legacy1 wrote:
On the hub 5 are you able to connect your router to one of the 1Gb ports? maybe the 2.5Gb port has problem running at 1Gb?

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@legacy1   I can confirm my Hub 5 (modem mode 🙂 ) is working fine with the 2.5Gb connected at 1Gb.

[Tom_W1]

Hi @mamite, thanks for your post although I'm sorry you're having connectivity issues.

This one is quite tricky, due to the fact you are connected to a 3rd party router which is something we don't support unfortunately.

Are you able to confirm if you have these issues when connected directly to your Hub 5 perhaps, via ethernet cable and possibly when it's got router mode enabled?

Many thanks

[mamite]

So this problem seems to have gone away. The only fix I made was to upgrade my video card drivers from 511.23 to 511.65.