So after a couple of weeks on my new Virgin connection I'm regretting the switch from sky. My sky connection was great, and reliable, but limited to about 60Mb, gaming was perfect though. Having seen an offer for 100Mb from Virgin for a couple of quid more, I went for it. I'm greedy.
I activated it a couple of weeks ago and all seemed well until I started to play some Xbox last week. Playing FIFA I have not had one smooth game since, playing most evenings. The connection indicator prior to each match never shows full green bars, and there is regular stutters and freezes throughout every match.
It seems I should have done some research prior to the switch as i now read there are people on here who have been suffering with poor connections for years.
I joined up 2 weeks ago from sky also, It seems virgin has high bandwidth but with it comes higher latency, I managed to get the latest firmware (v126.96.36.1998) eventually for the Hub 3 that fixes a lag spike issue, but my ping is much higher in games than it ever was with sky.
My ping is consistent with other virgin customers I play with but much higher than my sky ping was (about double on average), i think it's a trade off you might have to live with, might improve a bit if you manage to get latest firmware if you don't already, a 30 second pin hole reset worked on mine after about a week of being connected.
My hub came with the 608 firmware already installed.
I've tried a couple of resets, bit I'll try a couple more.
Unfortunately though, it's not a trade off I'm willing to make. Fast download speeds really are great but if gaming is spoiled then I'd rather have the shower l slower but still reasonable speeds from sky.
If you're having stutters and freezes that's most certainly not just a thing that comes with having a Virgin line, that's a fault or an issue somewhere. Freezes wouldn't be happening if your ping was just the ~10ms higher you'd likely expect from switching from a VDSL line to Virgin (10ms being imperceptible), a freeze likely indicates either extremely bad jitter in the area of multiple hundreds of milliseconds, or packet loss. Both of which are a sign of a fault.