on 09-03-2022 18:41
25 | 331000000 | 10.000000 | 38.983261 | QAM256 | 25 |
1 | 139000000 | 11.500000 | 38.983261 | QAM256 | 1 |
2 | 147000000 | 11.199997 | 40.366287 | QAM256 | 2 |
3 | 155000000 | 10.800003 | 40.366287 | QAM256 | 3 |
4 | 163000000 | 10.500000 | 38.983261 | QAM256 | 4 |
5 | 171000000 | 10.199997 | 38.983261 | QAM256 | 5 |
6 | 179000000 | 9.900002 | 38.983261 | QAM256 | 6 |
7 | 187000000 | 9.800003 | 40.946209 | QAM256 | 7 |
8 | 195000000 | 9.699997 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 9.699997 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 9.699997 | 38.983261 | QAM256 | 10 |
11 | 219000000 | 9.800003 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 9.900002 | 40.366287 | QAM256 | 12 |
13 | 235000000 | 10.199997 | 38.983261 | QAM256 | 13 |
14 | 243000000 | 10.400002 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 10.400002 | 40.366287 | QAM256 | 15 |
16 | 259000000 | 10.800003 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 10.900002 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 10.599998 | 40.946209 | QAM256 | 18 |
19 | 283000000 | 10.000000 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 9.699997 | 40.946209 | QAM256 | 20 |
21 | 299000000 | 9.699997 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 9.900002 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 10.000000 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 10.000000 | 38.983261 | QAM256 | 24 |
26 | 339000000 | 10.300003 | 38.983261 | QAM256 | 26 |
27 | 347000000 | 10.300003 | 40.366287 | QAM256 | 27 |
28 | 355000000 | 10.400002 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 10.400002 | 40.366287 | QAM256 | 29 |
30 | 371000000 | 10.300003 | 40.366287 | QAM256 | 30 |
31 | 379000000 | 10.400002 | 38.983261 | QAM256 | 31 |
25 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 35 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
8 | Locked | 38.983261 | 6 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 7 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM256 | 759 |
159 | Locked | 41 | 11.1 | 45603 | 0 |
on 09-03-2022 18:41
on 09-03-2022 18:43
on 09-03-2022 21:31
Downstream power levels are too high on most of the downstream channels so need adjusting.
QAM level is off on your upstream channels (Should be 64).
Could be a local outage.
on 12-03-2022 13:00
Hi Rctuk, thank you for bringing this to our attention.
Apologies for the service issues. Having checked our systems I can see you are currently experience an area outage. This is due to end on 17th March by 5pm. We are aware of the issue and hopefully this will be resolved ahead of time.
Please do come back to us following the end of the outage if you are still experiencing issues so we can run further diagnostics and offer additional support.
All the best.
on 04-11-2022 17:28
Back again with irritating lag spikes while gaming and twitch streams cutting out for a few seconds on Chrome. Wondering if there's been recent work done in the area that has affected the quality of my connection.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
24 | 323000000 | 6.599998 | 34.483570 | QAM256 | 24 |
10 | 211000000 | 5.900002 | 29.759310 | QAM256 | 10 |
11 | 219000000 | 5.900002 | 30.206408 | QAM256 | 11 |
12 | 227000000 | 6.000000 | 30.646576 | QAM256 | 12 |
13 | 235000000 | 6.199997 | 30.884605 | QAM256 | 13 |
14 | 243000000 | 6.400002 | 31.403784 | QAM256 | 14 |
15 | 251000000 | 6.400002 | 31.688669 | QAM256 | 15 |
16 | 259000000 | 6.599998 | 32.237156 | QAM256 | 16 |
17 | 267000000 | 6.699997 | 32.584778 | QAM256 | 17 |
18 | 275000000 | 6.500000 | 32.962662 | QAM256 | 18 |
19 | 283000000 | 5.900002 | 33.486542 | QAM256 | 19 |
20 | 291000000 | 5.599998 | 33.834164 | QAM256 | 20 |
21 | 299000000 | 5.699997 | 33.956509 | QAM256 | 21 |
22 | 307000000 | 6.099998 | 34.483570 | QAM256 | 22 |
23 | 315000000 | 6.300003 | 34.345688 | QAM256 | 23 |
25 | 331000000 | 6.400002 | 34.483570 | QAM256 | 25 |
26 | 339000000 | 6.400002 | 34.925610 | QAM256 | 26 |
27 | 347000000 | 6.400002 | 35.083549 | QAM256 | 27 |
28 | 355000000 | 6.400002 | 34.925610 | QAM256 | 28 |
29 | 363000000 | 6.300003 | 35.083549 | QAM256 | 29 |
30 | 371000000 | 6.199997 | 35.083549 | QAM256 | 30 |
31 | 379000000 | 6.300003 | 35.083549 | QAM256 | 31 |
32 | 387000000 | 6.400002 | 34.925610 | QAM256 | 32 |
33 | 395000000 | 6.400002 | 35.595078 | QAM256 | 33 |
34 | 403000000 | 6.500000 | 35.595078 | QAM256 | 34 |
35 | 411000000 | 6.500000 | 35.595078 | QAM256 | 35 |
36 | 419000000 | 6.500000 | 35.595078 | QAM256 | 36 |
37 | 427000000 | 6.800003 | 35.779911 | QAM256 | 37 |
38 | 435000000 | 6.800003 | 36.609653 | QAM256 | 38 |
39 | 443000000 | 7.099998 | 36.609653 | QAM256 | 39 |
40 | 451000000 | 7.099998 | 36.386890 | QAM256 | 40 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
24 | Locked | 34.483570 | 21107 | 0 |
10 | Locked | 29.759310 | 7921376 | 0 |
11 | Locked | 30.206408 | 5218978 | 0 |
12 | Locked | 30.646576 | 3045663 | 0 |
13 | Locked | 30.884605 | 1899361 | 0 |
14 | Locked | 31.403784 | 969195 | 0 |
15 | Locked | 31.688669 | 576286 | 0 |
16 | Locked | 32.237156 | 280343 | 0 |
17 | Locked | 32.584778 | 153462 | 0 |
18 | Locked | 32.962662 | 85009 | 0 |
19 | Locked | 33.486542 | 52940 | 0 |
20 | Locked | 33.834164 | 39001 | 0 |
21 | Locked | 33.956509 | 32261 | 0 |
22 | Locked | 34.483570 | 25957 | 0 |
23 | Locked | 34.345688 | 25344 | 0 |
25 | Locked | 34.483570 | 19893 | 0 |
26 | Locked | 34.925610 | 14765 | 0 |
27 | Locked | 35.083549 | 12821 | 0 |
28 | Locked | 34.925610 | 11903 | 0 |
29 | Locked | 35.083549 | 9900 | 0 |
30 | Locked | 35.083549 | 9696 | 0 |
31 | Locked | 35.083549 | 8361 | 0 |
32 | Locked | 34.925610 | 7652 | 0 |
33 | Locked | 35.595078 | 6745 | 0 |
34 | Locked | 35.595078 | 7133 | 0 |
35 | Locked | 35.595078 | 6417 | 0 |
36 | Locked | 35.595078 | 6596 | 0 |
37 | Locked | 35.779911 | 5214 | 0 |
38 | Locked | 36.609653 | 4951 | 0 |
39 | Locked | 36.609653 | 3991 | 0 |
40 | Locked | 36.386890 | 4359 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 38 | 6.6 | 838337 | 0 |
on 04-11-2022 17:28
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 41.520599 | 5120 KSym/sec | 64QAM | 13 |
2 | 30100000 | 42.020599 | 5120 KSym/sec | 64QAM | 12 |
3 | 36600000 | 43.020599 | 5120 KSym/sec | 64QAM | 11 |
4 | 43100000 | 43.020599 | 5120 KSym/sec | 64QAM | 10 |
5 | 49600000 | 44.020599 | 5120 KSym/sec | 64QAM | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 13 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 11 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 12 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 11 | 0 |
14 | 10.0 | 38.5 | 2K | QAM8 |
14 | OFDMA | 200 | 53.9 | 12 | 0 |
on 04-11-2022 17:36
on 07-11-2022 10:12
Hi there @rctuk, welcome back to the forum and thanks for your post.
I'm sorry to see that you have been having issues with the speeds on your hub. I have checked our system and can see there do seem to be some noticeable issues which could be related to this.
So this can be discussed further, I will send you a PM to confirm your details.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules