NW1 Severe Latency and Slow Loading Speeds

[rctuk]

Getting bad lag spikes while in game and slow loading of rich content like images on webpages. This has been happening since yesterday and was wondering if there were any open tickets regarding my problem in this area.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	10.000000	38.983261	QAM256	25
1	139000000	11.500000	38.983261	QAM256	1
2	147000000	11.199997	40.366287	QAM256	2
3	155000000	10.800003	40.366287	QAM256	3
4	163000000	10.500000	38.983261	QAM256	4
5	171000000	10.199997	38.983261	QAM256	5
6	179000000	9.900002	38.983261	QAM256	6
7	187000000	9.800003	40.946209	QAM256	7
8	195000000	9.699997	38.983261	QAM256	8
9	203000000	9.699997	38.983261	QAM256	9
10	211000000	9.699997	38.983261	QAM256	10
11	219000000	9.800003	40.366287	QAM256	11
12	227000000	9.900002	40.366287	QAM256	12
13	235000000	10.199997	38.983261	QAM256	13
14	243000000	10.400002	40.366287	QAM256	14
15	251000000	10.400002	40.366287	QAM256	15
16	259000000	10.800003	40.366287	QAM256	16
17	267000000	10.900002	40.366287	QAM256	17
18	275000000	10.599998	40.946209	QAM256	18
19	283000000	10.000000	40.946209	QAM256	19
20	291000000	9.699997	40.946209	QAM256	20
21	299000000	9.699997	40.366287	QAM256	21
22	307000000	9.900002	40.366287	QAM256	22
23	315000000	10.000000	40.366287	QAM256	23
24	323000000	10.000000	38.983261	QAM256	24
26	339000000	10.300003	38.983261	QAM256	26
27	347000000	10.300003	40.366287	QAM256	27
28	355000000	10.400002	40.366287	QAM256	28
29	363000000	10.400002	40.366287	QAM256	29
30	371000000	10.300003	40.366287	QAM256	30
31	379000000	10.400002	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	35	0
4	Locked	38.983261	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	40.946209	0	0
8	Locked	38.983261	6	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	38.983261	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	7	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.946209	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM256

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

11.1

45603

0

[rctuk]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 46.270599 5120 KSym/sec 32QAM 10
2 39400000 46.270599 5120 KSym/sec 32QAM 12
3 46200000 46.270599 5120 KSym/sec 32QAM 11
4 60300000 47.270599 5120 KSym/sec 32QAM 9


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 2 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

[rctuk]

Tue Mar 8 20:43:32 2022 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 10:22:56 2022 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 10:24:58 2022 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 15:09:38 2022 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 15:09:47 2022 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 15:10:59 2022 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 17:25:15 2022 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed Mar 9 17:26:14 2022 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[carl_pearce]

Downstream power levels are too high on most of the downstream channels so need adjusting.

QAM level is off on your upstream channels (Should be 64).

Could be a local outage.

[Molly_T]

Hi Rctuk, thank you for bringing this to our attention. 

Apologies for the service issues. Having checked our systems I can see you are currently experience an area outage. This is due to end on 17th March by 5pm. We are aware of the issue and hopefully this will be resolved ahead of time. 

Please do come back to us following the end of the outage if you are still experiencing issues so we can run further diagnostics and offer additional support. 

All the best. 
 

[rctuk]

Back again with irritating lag spikes while gaming and twitch streams cutting out for a few seconds on Chrome. Wondering if there's been recent work done in the area that has affected the quality of my connection.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

24	323000000	6.599998	34.483570	QAM256	24
10	211000000	5.900002	29.759310	QAM256	10
11	219000000	5.900002	30.206408	QAM256	11
12	227000000	6.000000	30.646576	QAM256	12
13	235000000	6.199997	30.884605	QAM256	13
14	243000000	6.400002	31.403784	QAM256	14
15	251000000	6.400002	31.688669	QAM256	15
16	259000000	6.599998	32.237156	QAM256	16
17	267000000	6.699997	32.584778	QAM256	17
18	275000000	6.500000	32.962662	QAM256	18
19	283000000	5.900002	33.486542	QAM256	19
20	291000000	5.599998	33.834164	QAM256	20
21	299000000	5.699997	33.956509	QAM256	21
22	307000000	6.099998	34.483570	QAM256	22
23	315000000	6.300003	34.345688	QAM256	23
25	331000000	6.400002	34.483570	QAM256	25
26	339000000	6.400002	34.925610	QAM256	26
27	347000000	6.400002	35.083549	QAM256	27
28	355000000	6.400002	34.925610	QAM256	28
29	363000000	6.300003	35.083549	QAM256	29
30	371000000	6.199997	35.083549	QAM256	30
31	379000000	6.300003	35.083549	QAM256	31
32	387000000	6.400002	34.925610	QAM256	32
33	395000000	6.400002	35.595078	QAM256	33
34	403000000	6.500000	35.595078	QAM256	34
35	411000000	6.500000	35.595078	QAM256	35
36	419000000	6.500000	35.595078	QAM256	36
37	427000000	6.800003	35.779911	QAM256	37
38	435000000	6.800003	36.609653	QAM256	38
39	443000000	7.099998	36.609653	QAM256	39
40	451000000	7.099998	36.386890	QAM256	40

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

24	Locked	34.483570	21107	0
10	Locked	29.759310	7921376	0
11	Locked	30.206408	5218978	0
12	Locked	30.646576	3045663	0
13	Locked	30.884605	1899361	0
14	Locked	31.403784	969195	0
15	Locked	31.688669	576286	0
16	Locked	32.237156	280343	0
17	Locked	32.584778	153462	0
18	Locked	32.962662	85009	0
19	Locked	33.486542	52940	0
20	Locked	33.834164	39001	0
21	Locked	33.956509	32261	0
22	Locked	34.483570	25957	0
23	Locked	34.345688	25344	0
25	Locked	34.483570	19893	0
26	Locked	34.925610	14765	0
27	Locked	35.083549	12821	0
28	Locked	34.925610	11903	0
29	Locked	35.083549	9900	0
30	Locked	35.083549	9696	0
31	Locked	35.083549	8361	0
32	Locked	34.925610	7652	0
33	Locked	35.595078	6745	0
34	Locked	35.595078	7133	0
35	Locked	35.595078	6417	0
36	Locked	35.595078	6596	0
37	Locked	35.779911	5214	0
38	Locked	36.609653	4951	0
39	Locked	36.609653	3991	0
40	Locked	36.386890	4359	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

38

6.6

838337

0

[rctuk]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	41.520599	5120 KSym/sec	64QAM	13
2	30100000	42.020599	5120 KSym/sec	64QAM	12
3	36600000	43.020599	5120 KSym/sec	64QAM	11
4	43100000	43.020599	5120 KSym/sec	64QAM	10
5	49600000	44.020599	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	13	0
3	US_TYPE_STDMA	0	0	11	0
4	US_TYPE_STDMA	0	0	12	0
5	US_TYPE_STDMA	0	0	11	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

14

10.0

38.5

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

14

OFDMA

200

53.9

12

0

[rctuk]

[Nathan_B]

Hi there @rctuk, welcome back to the forum and thanks for your post.

I'm sorry to see that you have been having issues with the speeds on your hub. I have checked our system and can see there do seem to be some noticeable issues which could be related to this.

So this can be discussed further, I will send you a PM to confirm your details.

Regards

Nathan