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Liamlyon96
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Message 1 of 12
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My latency is terrible

Can anyone help me here im using ethernet and online gaming is terrible i set up a bqm months ago and forgot bout it as my internet drops nearly every day, heres the result from today. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b86767c58b2544db0a161340a89c7447cc...

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tonycv51
Fibre optic
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Message 2 of 12
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Re: My latency is terrible

What VM, hub do you have and what's the firmware version ? 

Also can you post a copy of your power levels 

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Liamlyon96
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Re: My latency is terrible

Superhub 3 running on software version 9.1.116.608,

Here's the power levels.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1219000000-0.240256 qam11
23230000000.240256 qam24
33150000000.540256 qam23
4307000000040256 qam22
5299000000040256 qam21
6291000000040256 qam20
7283000000-0.240256 qam19
8275000000040256 qam18
9267000000-0.240256 qam17
10259000000-0.440256 qam16
11251000000040256 qam15
12243000000040256 qam14
13235000000040256 qam13
14227000000040256 qam12
15211000000040256 qam10
16203000000-0.240256 qam9
17195000000040256 qam8
18187000000-0.240256 qam7
19179000000-0.540256 qam6
20171000000-0.540256 qam5
21163000000-0.740256 qam4
22155000000-0.540256 qam3
23147000000-0.740256 qam2
24139000000-0.440256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.929127
2Locked40.91189
3Locked40.925180
4Locked40.337144
5Locked40.920160
6Locked40.92686
7Locked40.331119
8Locked40.316104
9Locked40.919177
10Locked40.315106
11Locked40.320143
12Locked40.32997
13Locked40.32388
14Locked40.333129
15Locked40.331126
16Locked40.947114
17Locked40.966138
18Locked40.357125
19Locked40.356103
20Locked40.99478
21Locked40.3236115
22Locked40.9107344
23Locked40.350781490
24Locked40.3264299

152749

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Liamlyon96
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Re: My latency is terrible

Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000048512064 qam28
23260000049.3512064 qam27
34620000050.8512064 qam25
43940000050512064 qam26



Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA00220
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tonycv51
Fibre optic
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Message 5 of 12
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Re: My latency is terrible

Upstream are borderline high, also there is a high error count on the downstream channel 24 - these maybe the reason for the red flecks of lost packets and latency spikes on your BQM 

VM  can take a few days to reply here  or you can try phoning in a fault

Would also post your logs, and if you can confirm firmware  version number

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Liamlyon96
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Re: My latency is terrible

Software version is 9.1.116.608, also had multiple engineer visits for my internet going off every day it's not so bad now maybe goes off for 5 mins a day at worst had my router replaced twice never had the issue fixed

 
 
Network LogTime Priority Description
2019-01-07 06:59:58.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 07:09:48.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 07:15:55.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 07:23:16.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 13:07:56.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 13:10:39.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 13:14:21.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:30:43.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:28.00criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:28.00criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:43.00criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:43.00criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:53:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:54:20.00criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:54:21.00criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:54:31.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 12:58:31.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 13:33:06.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 16:06:20.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Superuser
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Message 7 of 12
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Re: My latency is terrible

OOps, my bad

 


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Superuser
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Message 8 of 12
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Re: My latency is terrible

Okay now Ive read it properly....

As advised above, post RS are too high on the downstream top end channel.

At a guess though, your upstream is the issue- The 22 T3's, accompanied by RCS partial service in the logs LOOKS like your losing upstream channels as the power level increases over time. TBF thats a guess, and you would be best advised to try the phone to get a tech out.

Either way Ill flag for staff

 


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Liamlyon96
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Message 9 of 12
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Re: My latency is terrible

Thanks for the help, my internets always had the t3s happening,had bout 6 engineer visits they never find anything wrong feel like im wasting my time even phoning the offshore customer service had my router replaced few months ago too.

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Liamlyon96
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Message 10 of 12
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Re: My latency is terrible

I got a new ethernet today cat 6 a the latency on bqm has got a little better still specks of packet loss tho

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