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Redrushton
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My Xbox 1 Disconnects intermittently form xbox live

Hello all, 

I've been playing COD WW11 online now for awhile with no problems at all. Then tonight after playing the first game it kicked me out with and error message saying i must have and active connection to go online. firstly I thought it was the servers with Microsoft /Sledgehammer, but checked there status lights and all is green and good. Tried another game (FIFA) and the same happened. checked the Xbox connection and its running at 95Mbps and the NAT type is open. changed connection and hardwired to Router (VM 3.0 hub), still same problem occurs. reset all hardware and still to know avail. I'm stuck with the Xbox constantly dropping its network. please some one help?

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Grumpy101
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Re: My Xbox 1 Disconnects intermittently form xbox live

You may well have a line/SNR issue not related to the dreaded Hub3 but this 273 page thread on the ills of Hub3 is worth reading.

http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency...

 

 

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Forum Team
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Re: My Xbox 1 Disconnects intermittently form xbox live

Hello Redrushton

 

The line and hub parameters are looking good, the area data also. Are you using wireless to connect the Xbox, if so it may be worth trying wired Ethernet and see how that goes.

 

Thank you

Nicola

Virgin Media Forum Team
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Grumpy101
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Re: My Xbox 1 Disconnects intermittently form xbox live

@Nicola_C he has already stated he is hardwired

"changed connection and hardwired to Router (VM 3.0 hub)"

 

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Redrushton
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Re: My Xbox 1 Disconnects intermittently form xbox live

Thanks for your reply, my original post says I've already hard-wired using and Ethernet cable in fact hard-wiring just exaggerates the problem. 

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Redrushton
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Re: My Xbox 1 Disconnects intermittently form xbox live

Having a read through the thread that you gave me seems the issues lies with the router, so the ISP's should be sorting this out. If they cant keep up to speed with the games and tech thats on today's market then there's a massive problem. Is there a new router available? Is VM Proactively looking in to this wide spread issue? 

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Grumpy101
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Re: My Xbox 1 Disconnects intermittently form xbox live

This has been rumbling on for the Hub3 for well over a year. VM will not admit its an issue, so you will get no help from them. 

 

 

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Frustrating26
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Re: My Xbox 1 Disconnects intermittently form xbox live

This is ridiculous. Got the new 'all singing all dancing' V6 box on 8/2/18. No end of problems. .. particularly with my son's Xbox live tripping put several times mid game.  This is totally unacceptable. I see other users have issues.

 

What exactly are Virgin doing about this?? It needs rectifying fast. Feel like throwing the hole pile of Virgin boxes and wires in the bin!!!!! 😈😈

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