Well, everything was fine until i set up hub3, i had no problems before. I'm not sure if i can set up old hub just to testthe connection. It should work for couple hours until it crashes again.
Can someone explain me what do i see here in this diagram, the black area i suppose is what it should look like and on top red is the packet loss but why is everything go messy after 5am ?
I'm pretty happy i have virgin mobile sim with 40gb , at least i can play something coz it's more stable and won't dissconnect like my broadband. To watch something online i'm getting used to now with 5 second breaks 😕
you should be able to put the old hub back on but it will need activating - they can be a bit negative but explain the problem and hopefully they will do it - take it from there
the SH2 will only support upto 200 so if you upgraded to more than that at the hub change it might get complicated
ring retentions and hopefully you can get it sorted whilst on the phone
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
then give them a ring and get the SH2 back on - you say it dropped wifi - did you ever investigate that or was the quick answer change the hub - if the SH2 performs then its worth looking at the wifi - it may not have been the hub
and whilst you are on to retentions ask why they put you on a new contract - a hub swap if the original is/was faulty should not start a new contract and there should not have been a charge afaik
who set it all up - it has the ring of offshore
@ModTeam can someone [kaz?] confirm i am correct that swapping out a faulty hub should be free and not start a new contract - i may have that wrong in which case the info above needs correcting
It has been a week since tehnician came to check what is wrong.
So far everything is perfect and I had no issues. Pretty happy with the help I've got and things are sorted.
When I saw tiny women on my doorstep I was a bit sceptic but she got the things right in 20 minutes, I couldn't believe that.
Tested all the lines, and problem was in something called "autenation" tiny thing, not sure what it does, what she said someone plugged me into a wrong port in the box that sits on the street.
P.S. Yes, i just wanted to replace faulty router that I explained to customer support team. They said they don't do them hubs anymore and can't replace it so only option they gave me is this new version of hub. I did argue a lot that day, tried to figure out why i'm beeing charged and put on new contract if they equipment I've received worned out ( 6 years ). When I said if i can't get your service why should I pay, then things hit the next level- I felt like I'm the dumbest person in the Milky Way. I was about to hang up and quit Virgin but as a calm person and i do like my Virgin broadband I just gave up and said I'm not planning to leave Virgin anyway, set up that new contract and I won't starve because of £30. Then it didn't even work, thanks God it's fixed now. But yet my fight is not over with Virgin, my new SIM card that I took for my kid month ago isn't £9 but £18 on my new bill but on the papperwork it CLEARY is £9. So I can't fold my flag yet, gonna shaprpen my sword again and hit the sack.