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toms88
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Message 11 of 32
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Re: Major ping, everything unplayable.. Please help!

Ask if you can speak to 2nd line? I managed to get them and then it was easier. If you do, mention the thread in the "Speed" section of this forum. 4 pages long of people from surrey with this issue.

 

THey told me 72 hours to hear back on my complaint...

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toms88
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Message 12 of 32
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Re: Major ping, everything unplayable.. Please help!

Are you using you home connection to run your business? If so i would recommend switching to the business version, you get better services and uptime on those. That being said this still isnt good enough, i can work from home at the moment as im sure many other people now cant or have drop outs.

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Pongo
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Message 13 of 32
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Re: Major ping, everything unplayable.. Please help!

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nevstauk
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Message 14 of 32
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Re: Major ping, everything unplayable.. Please help!

Hi I just came across this thread after a week of pulling my hair out with virgin and Xbox live

 My latency has been over 1000 ms since last Thursday. I also am just down the road from you guys in Egham. I've tried router resets, new cables and WiFi nothing has worked. I might get a few hours when it's ok then back to high ping again. If I do a normal speed test everything comes back fine. It just seems to be Xbox live and I have checked it on all four Xbox Ones that I have in the house separately.

PS I have an engineer booked for tomorrow. Should I even bother with that? Oh and I'm using the 2ac router.

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toms88
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Message 15 of 32
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Re: Major ping, everything unplayable.. Please help!

If you're taking time off work for it i wouldn't bother but on the other hand the more complaints surely they will do something. Mention the threads on here as well.

 

https://community.virginmedia.com/t5/Speed/High-latency-to-european-servers/m-p/3747537#M191523

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nevstauk
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Message 16 of 32
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Re: Major ping, everything unplayable.. Please help!

Just a coincidence that I'm off work this week anyway and was looking forward to some major gaming time as the wife is at her mother's. Why do the gods conspire against me?

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toms88
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Message 17 of 32
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Re: Major ping, everything unplayable.. Please help!

There is one possible work around. Outfox VPN. Its a gaming VPN serivce that supports a few games including BF1 etc/ 14 day free trial, now CC needed. Only problem for me is that after download it wont log in but other people said it worked.


@nevstauk wrote:

Just a coincidence that I'm off work this week anyway and was looking forward to some major gaming time as the wife is at her mother's. Why do the gods conspire against me?


 

 

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nevstauk
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Message 18 of 32
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Re: Major ping, everything unplayable.. Please help!

How do you go about using that with Xbox?

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toms88
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Message 19 of 32
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Re: Major ping, everything unplayable.. Please help!


@nevstauk wrote:

How do you go about using that with Xbox?


Possibly not. If you are using the Hub3 as your router it wont work, if you have something a bit more open you might be able to configure the VPN settings on the router to apply across the network. Not sure if Outfox support that though as it gave me a windows client to use. On top of that i cant connect anyway, ping to that domain is 1700ms

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toms88
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Message 20 of 32
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Re: Major ping, everything unplayable.. Please help!

Tracing route to e13678.dspb.akamaiedge.net [23.212.233.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfSense.localdomain [192.168.0.1]
2 * * * Request timed out.
3 44 ms 29 ms 21 ms hers-core-2b-xe-830-0.network.virginmedia.net [80.3.32.205]
4 * * * Request timed out.
5 1477 ms 1369 ms 1367 ms telw-ic-3-ae4-0.network.virginmedia.net [212.250.14.110] --- whats happening here??
6 1458 ms 1516 ms 1554 ms 174.84-254-62.static.virginmediabusiness.co.uk [62.254.84.174]
7 1557 ms 1506 ms 1646 ms a23-212-233-92.deploy.static.akamaitechnologies.com [23.212.233.92]

Trace complete.

Some on the forum team just open cmd and type tracert www.microsoft.com and see the difference please.

 

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