Lots of latency - mostly noticeable in gaming

[mbk10]

Hi all,

This isn't the first time I've posted with a similar issue - this hasn't quite reached the level of inconvenience as last time though.

So since the 6th April connection quality has degraded. Speed is still fine, but latency is all over the place.

This is currently how the connection looks. I'll post router logs shortly.

[mbk10]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	2.2	40	256 qam	29
2	235000000	3.7	40	256 qam	13
3	243000000	3.2	38	256 qam	14
4	251000000	3.2	40	256 qam	15
5	259000000	3.2	40	256 qam	16
6	267000000	3	40	256 qam	17
7	275000000	2.9	38	256 qam	18
8	283000000	2.9	38	256 qam	19
9	291000000	2.7	40	256 qam	20
10	299000000	2.7	40	256 qam	21
11	307000000	2.5	38	256 qam	22
12	315000000	2.7	40	256 qam	23
13	323000000	2.7	40	256 qam	24
14	331000000	2.7	38	256 qam	25
15	339000000	2.7	40	256 qam	26
16	347000000	2.4	40	256 qam	27
17	355000000	2.4	40	256 qam	28
18	371000000	2.2	40	256 qam	30
19	379000000	2.2	38	256 qam	31
20	387000000	2.5	40	256 qam	32
21	395000000	2.2	40	256 qam	33
22	403000000	2	38	256 qam	34
23	411000000	1.7	40	256 qam	35
24	419000000	1.9	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	7	0
2	Locked	40.3	6	0
3	Locked	38.9	0	0
4	Locked	40.3	0	0
5	Locked	40.3	6	0
6	Locked	40.9	0	0
7	Locked	38.9	6	0
8	Locked	38.9	5	0
9	Locked	40.3	12	0
10	Locked	40.3	5	0
11	Locked	38.9	0	0
12	Locked	40.3	6	0
13	Locked	40.3	5	0
14	Locked	38.6	5	0
15	Locked	40.3	5	0
16	Locked	40.9	2	0
17	Locked	40.3	5	0
18	Locked	40.9	6	0
19	Locked	38.9	10	0
20	Locked	40.3	0	0
21	Locked	40.3	5	0
22	Locked	38.9	11	0
23	Locked	40.3	7	0
24	Locked	40.3	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400029	43.5	5120	64 qam	12
2	46200007	43.5	5120	64 qam	11
3	53699991	45.5	5120	64 qam	10
4	60299986	45	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	oA,.iyewrkldJKDHSUBsgvca69834

Primary Downstream Service Flow

SFID	21227
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	21228
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Adduxi]

Your Hub stats are fine, but your BQM is not.   Can't see any reason for the poor BQM, so I'm guessing it's over to VM for diagnostics.  

[locky1]

Every line I've seen recently is showing the same poor BQM from Virgin. Their Core network is struggling.. They wont admit that though..