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FranM1
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Latency spikes

This past week has been very frustrating for me, gaming has been very choppy, inconsistent and in a few cases straight up disconnecting me from multiple game servers. I have a Superhub3 and I'm always playing wired using the 100 mb package. I'll link a few BQM's from the past 2 days and my downstream/upstream.

day1.pngday2.png

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000007.640256 qam24
21390000006.538256 qam1
31470000006.338256 qam2
41550000006.138256 qam3
51630000006.138256 qam4
61710000006.138256 qam5
71790000006.338256 qam6
81870000006.438256 qam7
91950000006.438256 qam8
102030000006.438256 qam9
11211000000638256 qam10
122190000006.138256 qam11
13227000000638256 qam12
142350000006.138256 qam13
15243000000638256 qam14
16251000000638256 qam15
172590000006.138256 qam16
182670000006.538256 qam17
192750000006.638256 qam18
202830000006.838256 qam19
21291000000738256 qam20
222990000007.438256 qam21
233070000007.640256 qam22
243150000007.540256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9430
2Locked38.648835
3Locked38.640220
4Locked38.654340
5Locked38.948020
6Locked38.946310
7Locked38.9550
8Locked38.6390
9Locked38.9400
10Locked38.6280
11Locked38.6710
12Locked38.6320
13Locked38.6440
14Locked38.6330
15Locked38.6250
16Locked38.9450
17Locked38.6380
18Locked38.6330
19Locked38.9280
20Locked38.9450
21Locked38.9280
22Locked38.9730
23Locked40.3320
24Locked40.3380

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999724.125512064 qam6
2603000344.175512064 qam5
3462000004.1512064 qam7
4393999914.1512064 qam8
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jpeg1
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Re: Latency spikes

Your levels are within limits although a little uneven. Some noise that the modem is resolving OK.

But the spikes on the BQM explain your problems with gaming.

I think this should justify an engineer visit to check out your line, but it may be difficult to persuade the script followers on the phone.

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