Menu
Reply
  • 21
  • 0
  • 0
Techie94
Tuning in
922 Views
Message 1 of 13
Flag for a moderator

Latency on Xbox One

Having major latency difficulties on Xbox One. Supposed to be less than 150ms but actual results range from 220 to 350 almost impossible to play online games.

0 Kudos
Reply
  • 11.68K
  • 350
  • 704
Forum Team
Forum Team
892 Views
Message 2 of 13
Flag for a moderator

Re: Latency on Xbox One

Hello Techie94,

Thanks for your post Smiley Happy

Sorry to hear about the problems you're having with the connection to your Xbox One. Do you connect with an Ethernet cable or over the wireless? Are all your other devices preforming okay? When you test your speed, what are the average results?

Please get back to us so we can investigate further.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 143
  • 0
  • 15
francisuk1989
Dialled in
876 Views
Message 3 of 13
Flag for a moderator

Re: Latency on Xbox One

If you see this on the "Detailed Network Statistics" is correct as it shows the latency servers are in the US and not an EU server so this is why you get the 150-300ms in the Xbox One, if you feel this isnt the case then please post a Ping and Traceroute with a LAN cable using a PC/Laptop (for best result) to www.bbc.co.uk

 

Hub 3.0, VIVID200 Package only
0 Kudos
Reply
  • 21
  • 0
  • 0
Techie94
Tuning in
831 Views
Message 4 of 13
Flag for a moderator

Re: Latency on Xbox One

Pinging www.bbc.net.uk [212.58.244.67] with 32 bytes of data:
Reply from 212.58.244.67: bytes=32 time=35ms TTL=52
Reply from 212.58.244.67: bytes=32 time=120ms TTL=52
Reply from 212.58.244.67: bytes=32 time=33ms TTL=52
Reply from 212.58.244.67: bytes=32 time=348ms TTL=52

Ping statistics for 212.58.244.67:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 33ms, Maximum = 348ms, Average = 134ms

 

These are the results I got when I did a ping test.

0 Kudos
Reply
  • 21
  • 0
  • 0
Techie94
Tuning in
830 Views
Message 5 of 13
Flag for a moderator

Re: Latency on Xbox One

I'm connected by Wi-Fi but I never had this problem until I joined Virgin. My equipment is performing ok its just the speeds I'm getting are not what I'm supposed to be getting. Last time I did a test on the 5GHz band I got 37.57Mbps Down & 5.03Mbps Up with a ping that was only 9ms. On the 2GHz band I got with a ping of 29ms 15.09Mbps Down & 4.26Mbps Up

0 Kudos
Reply
  • 10.82K
  • 310
  • 633
Forum Team
Forum Team
801 Views
Message 6 of 13
Flag for a moderator

Re: Latency on Xbox One

Hi Techie94,

 

Thanks for getting back to us.

 

Looking at your connection, there is a high peak time traffic fault in your area which can cause slow speeds. The reference number is F005110835 and has a review date of 26th July. Do you notice the latency at all times of the day of just during peak hours?

 

I can see you are using the Hub in modem mode, are you using your own router for the wireless? If so, can you complete speed tests direct to the Hub, without your equipment attached, to see if the speeds differ please?

 

Can you also post some trace routes for us to check over please?

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 21
  • 0
  • 0
Techie94
Tuning in
796 Views
Message 7 of 13
Flag for a moderator

Re: Latency on Xbox One

Hi Sam,

Thanks for getting back to me.

The times of latency has been very random.

Yes I am using the TP Link Archer C7 router which has served me very well with previous ISP's. I've completed tests and these are the results.

HUB 3 2.4GHz: 69.39Mbps Down 6.57Mbps Up Ping 14ms. 5GHz: 104.94Mbps Down 6.43 Up Ping 8ms

Archer C7 2.4GHz: 29.48Mbps Down 6.51Mbps Up Ping 20ms. 5GHz: 104.30Mbps Down 6.30 Up Ping 10ms

I mostly use the 5GHz band since I'm mostly streaming through Netflix or Amazon Video or I'm doing online Multiplayer on either my Xbox One or PS4. If I'm using the 2.4GHz band it'll be general browsing on either my iPhone or my iPad so the near 30Mbps is more than sufficient but these are the results I'm getting now but tomorrow it could be completely different as the speeds go from good to bad like the weather.

I've also attached results for the trace routes as per your request.

Capture.JPG

0 Kudos
Reply
  • 3
  • 0
  • 0
cmac86
Joining in
763 Views
Message 8 of 13
Flag for a moderator

Re: Latency on Xbox One

Hey can i ask where your from? Im from the uk (northern Ireland, Ireland) and my latency was around 177ms, I tried it all. Nothing worked, no help from virgin either, microsoft told me that its your isp, So when all else failed i formatted my console, I was part of the preview program, I opt out of it first. Formatted my xbox and ran some tests. I get around 30 Mbit (xbox speedtet) now during the day ( i assume virgin are capping me for fair usage) At around 11pm it rises to my full speed of around 165Mbit. The clear thing for me was the the drop in latency back to around 40ms, Like it used to be a few months back. It is linked to the xbox one or ps4 this problem, it does lay with virgin i believe but I cant be too sure. If all else fails you could download all your games to an external, Wipe your console completely and you'll have the games already backed up and see if theres an improvement. At least you'll know if the problem disappears. No help from the virgin guys here. I posted a few days ago and no replies.

0 Kudos
Reply
  • 21
  • 0
  • 0
Techie94
Tuning in
744 Views
Message 9 of 13
Flag for a moderator

Re: Latency on Xbox One

I'm in Edinburgh, Scotland. Ever since I moved to Virgin my latency on the Xbox had ranged between 170 - 190ms but the highest it was at was >300ms when the latency was really bad but today I did a quick test and it was at 43ms which is the lowest its ever been but couldn't test it by playing a game online since I was just heading out.
0 Kudos
Reply
  • 1
  • 0
  • 0
coreylee
Joining in
717 Views
Message 10 of 13
Flag for a moderator

Re: Latency on Xbox One

For connecting several devices and working on it one should rely high speed connectivity. We can use high speed wireless networks or a local area network or MAN, WAN depending on the type of network a particular person chooses.
0 Kudos
Reply