on 21-12-2021 18:26
This is my BQM. Clearly shows lag spikes occurring. I can see on the forum that this is down to too many people using VM in the area. But is there really no solution to this issue? I am on the 350mb speed. Any help would be much appreciated.
on 22-12-2021 12:06
Yes, very busy BQM. Can you post your power levels, and network log from the Hub. We can comment further on those.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-12-2021 13:45
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 1.8 | 37.6 | QAM256 | 25 |
37 | 522750000 | 3.8 | 39 | QAM256 | 37 |
32 | 386750000 | 2.2 | 38.6 | QAM256 | 32 |
33 | 394750000 | 2.7 | 39 | QAM256 | 33 |
34 | 402750000 | 2.9 | 38.6 | QAM256 | 34 |
35 | 410750000 | 3.1 | 39 | QAM256 | 35 |
36 | 418750000 | 3.7 | 38.6 | QAM256 | 36 |
38 | 530750000 | 4 | 38.6 | QAM256 | 38 |
8 | 194750000 | -0.2 | 37.4 | QAM256 | 8 |
9 | 202750000 | -0.3 | 37.4 | QAM256 | 9 |
10 | 210750000 | -0.7 | 36.6 | QAM256 | 10 |
11 | 218750000 | -0.8 | 37.4 | QAM256 | 11 |
12 | 226750000 | -1 | 36.6 | QAM256 | 12 |
13 | 234750000 | -1.1 | 36.6 | QAM256 | 13 |
14 | 242750000 | -0.9 | 36.6 | QAM256 | 14 |
15 | 250750000 | -0.3 | 36.6 | QAM256 | 15 |
16 | 258750000 | 0.2 | 37.4 | QAM256 | 16 |
17 | 266750000 | 0.6 | 37.6 | QAM256 | 17 |
18 | 274750000 | 1.2 | 37.6 | QAM256 | 18 |
19 | 282750000 | 1.1 | 37.6 | QAM256 | 19 |
20 | 290750000 | 0.8 | 37.4 | QAM256 | 20 |
21 | 298750000 | 0.5 | 37.4 | QAM256 | 21 |
22 | 306750000 | 1.1 | 37.4 | QAM256 | 22 |
23 | 314750000 | 1.6 | 37.6 | QAM256 | 23 |
24 | 322750000 | 1.9 | 37.6 | QAM256 | 24 |
26 | 338750000 | 1.8 | 38.6 | QAM256 | 26 |
27 | 346750000 | 1.8 | 38.6 | QAM256 | 27 |
28 | 354750000 | 2.1 | 39 | QAM256 | 28 |
29 | 362750000 | 2.1 | 38.6 | QAM256 | 29 |
30 | 370750000 | 2 | 38.6 | QAM256 | 30 |
31 | 378750000 | 1.9 | 38.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 5 | 0 |
37 | Locked | 38.983261 | 58 | 0 |
32 | Locked | 38.605377 | 18 | 0 |
33 | Locked | 38.983261 | 8 | 0 |
34 | Locked | 38.605377 | 14 | 0 |
35 | Locked | 38.983261 | 17 | 0 |
36 | Locked | 38.605377 | 23 | 0 |
38 | Locked | 38.605377 | 59 | 0 |
8 | Locked | 37.355988 | 0 | 0 |
9 | Locked | 37.355988 | 0 | 0 |
10 | Locked | 36.609653 | 1 | 0 |
11 | Locked | 37.355988 | 0 | 0 |
12 | Locked | 36.609653 | 1 | 0 |
13 | Locked | 36.609653 | 1 | 0 |
14 | Locked | 36.609653 | 2 | 0 |
15 | Locked | 36.609653 | 3 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 37.636276 | 3 | 0 |
18 | Locked | 37.636276 | 4 | 0 |
19 | Locked | 37.636276 | 6 | 0 |
20 | Locked | 37.355988 | 5 | 0 |
21 | Locked | 37.355988 | 2 | 0 |
22 | Locked | 37.355988 | 5 | 0 |
23 | Locked | 37.636276 | 3 | 0 |
24 | Locked | 37.636276 | 4 | 0 |
26 | Locked | 38.605377 | 11 | 0 |
27 | Locked | 38.605377 | 10 | 0 |
28 | Locked | 38.983261 | 10 | 0 |
29 | Locked | 38.605377 | 12 | 0 |
30 | Locked | 38.605377 | 6 | 0 |
31 | Locked | 38.605377 | 8 | 0 |
159 | 94 | 4K | 1840 | QAM4096 | 424 |
159 | Locked | 41 | 5.9 | 1117582810 | 0 |
on 22-12-2021 13:49
Time Priority Description
Thu 01/01/1970 00:01:25 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 20/12/2021 23:33:16 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 20/12/2021 23:45:34 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 21/12/2021 17:23:16 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 21/12/2021 17:35:33 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 24-12-2021 14:14
Good afternoon Munir786.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your broadband.
I have taken a look over your account & I can confirm that there is currently and SNR issues that isn't due to be resolved until the 28/12/21.
Kind regards,
Zak_M