At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Fast forward months down the line there was still no change with various fix dates been and gone. At this point I decided enough was enough and switched to BT where I had 0 latency issues. 2 years had passed and I've recently moved house in the same area while keeping ownership of my previous home, I thought to myself surely they would have fixed the issue within the 2 year period I wasn't using Virgin. I called them up to double check there wasn't an over utilisation issue in the area and I could online game perfectly fine (due to gaming for a living this was important). I was informed there were no issues in the area so I decided to get the 1GB package in both homes that are streets apart. The following graphs are two different homes. I'm scratching my head wondering how they get away with advertising as being perfect for gaming when this has been the latency everyday for the past 3 years. I want to re-iterate this is the data from two different locations with separate IP's but all virgin will do is send out an engineer to check my router is working, funnily enough another fix date was for today as well.
