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Latency issue during peak times

Stesmith92
Joining in

Hi,

I keep receiving latency issues everytime it gets to peak time.

Here are my recordings other the week of my internet:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/939769dbbd10a43d08a809f4d6ad19f0034215ba-13-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/eb7a3fc7bae56b67cbdf5e4cfeb8246f48307ce8-14-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/54ef002eb90d54db04dfe9744bfb46902743a2a7-15-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/26ed2d2b4a3ec084ceaac087b952dc9be4202c58-16-12-2021

 

I'm very much guessing it's do with VM over proving ISP in my area

17 REPLIES 17

@Andrew-G thank you for your response, there going to send an engineer to check the downstream channels 

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for confirming that information via PM @Stesmith92

 

I have arranged for the engineer visit, for the time, date & to make any further amendments, please visit your my virgin media account. 

 

Kind regards,

Zak_M

I’m still receiving the same issues after the engineer has visited. He added an adapter onto to my router which really hasn’t done anything good to help provide a better service? 

Here are my results since the 23rd.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5432d8e895867d08cc365ce934ac36a827415508-23-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/cfa2dbba7caa9af42749e22421894855c62053c4-24-12-2021

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/16c3e54d1bb4c39b87b694cc2e2b97a82b2c4181-25-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/03ad25b8e367388bc2edb9a28f98e209aec0cd2d-26-12-2021


 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25330750000-3.59999840.366287QAM25625
6178750000-2.20000140.946209QAM2566
7186750000-2.29999940.946209QAM2567
8194750000-2.59999840.946209QAM2568
9202750000-2.70000140.946209QAM2569
10210750000-3.00000040.946209QAM25610
11218750000-3.00000040.946209QAM25611
12226750000-3.20000140.366287QAM25612
13234750000-3.29999940.366287QAM25613
14242750000-3.29999940.946209QAM25614
15250750000-3.09999840.946209QAM25615
16258750000-2.79999940.946209QAM25616
17266750000-2.59999840.366287QAM25617
18274750000-2.50000040.366287QAM25618
19282750000-2.20000140.946209QAM25619
20290750000-2.09999840.366287QAM25620
21298750000-2.20000140.366287QAM25621
22306750000-2.70000140.366287QAM25622
23314750000-3.20000140.366287QAM25623
24322750000-3.40000240.366287QAM25624
26338750000-3.79999940.366287QAM25626
27346750000-3.90000240.366287QAM25627
28354750000-4.00000040.366287QAM25628
29362750000-4.09999840.366287QAM25629
30370750000-4.00000040.946209QAM25630
31378750000-4.00000040.366287QAM25631
32386750000-4.00000040.366287QAM25632
33394750000-4.09999840.946209QAM25633
34402750000-4.09999840.946209QAM25634
35410750000-4.20000140.946209QAM25635
36418750000-3.90000240.366287QAM25636



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
6Locked40.94620900
7Locked40.94620900
8Locked40.94620900
9Locked40.94620900
10Locked40.94620900
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked40.94620900
16Locked40.94620900
17Locked40.36628700
18Locked40.36628700
19Locked40.94620900
20Locked40.36628700
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked40.36628700
30Locked40.94620900
31Locked40.36628700
32Locked40.36628700
33Locked40.94620900
34Locked40.94620900
35Locked40.94620900
36Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked43-3.53563803870

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000046.0205995120 KSym/sec64QAM5
22580000045.7705995120 KSym/sec64QAM6
33940000046.7705995120 KSym/sec64QAM4
44620000047.7705995120 KSym/sec64QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

Time Priority Description

Thu Dec 16 21:20:06 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 16 21:32:24 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Dec 18 20:50:42 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Dec 18 20:50:43 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Dec 19 01:00:57 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Dec 19 01:13:13 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 21 20:05:57 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 22 10:55:43 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 22 10:55:44 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 03:17:37 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:53:03 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:53:07 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:53:23 20216CM-STATUS message sent. Event Type Code: 4; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:53:24 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:53:31 20216CM-STATUS message sent. Event Type Code: 5; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:55:15 20213Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 09:56:37 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 10:08:50 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 23 10:08:51 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 24 20:57:29 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 24 21:09:45 20215DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Can anyone give me any help?

Hi @Stesmith92

Sorry to see you're back again with your issue still not resolved.

How did the tech appointment you had go? Did the tech do or mention anything to you about the ongoing issue?

 

 

Here to help 🙂
Virgin Media Forums Agent
Carley