on 16-12-2021 22:10
Hi,
I keep receiving latency issues everytime it gets to peak time.
Here are my recordings other the week of my internet:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/939769dbbd10a43d08a809f4d6ad19f0034215ba-13-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/eb7a3fc7bae56b67cbdf5e4cfeb8246f48307ce8-14-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/54ef002eb90d54db04dfe9744bfb46902743a2a7-15-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/26ed2d2b4a3ec084ceaac087b952dc9be4202c58-16-12-2021
I'm very much guessing it's do with VM over proving ISP in my area
on 17-12-2021 09:55
@Andrew-G thank you for your response, there going to send an engineer to check the downstream channels
on 17-12-2021 12:02
Thank you for confirming that information via PM @Stesmith92.
I have arranged for the engineer visit, for the time, date & to make any further amendments, please visit your my virgin media account.
Kind regards,
Zak_M
on 26-12-2021 14:24
I’m still receiving the same issues after the engineer has visited. He added an adapter onto to my router which really hasn’t done anything good to help provide a better service?
Here are my results since the 23rd.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5432d8e895867d08cc365ce934ac36a827415508-23-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/cfa2dbba7caa9af42749e22421894855c62053c4-24-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/16c3e54d1bb4c39b87b694cc2e2b97a82b2c4181-25-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/03ad25b8e367388bc2edb9a28f98e209aec0cd2d-26-12-2021
on 26-12-2021 14:26
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | -3.599998 | 40.366287 | QAM256 | 25 |
6 | 178750000 | -2.200001 | 40.946209 | QAM256 | 6 |
7 | 186750000 | -2.299999 | 40.946209 | QAM256 | 7 |
8 | 194750000 | -2.599998 | 40.946209 | QAM256 | 8 |
9 | 202750000 | -2.700001 | 40.946209 | QAM256 | 9 |
10 | 210750000 | -3.000000 | 40.946209 | QAM256 | 10 |
11 | 218750000 | -3.000000 | 40.946209 | QAM256 | 11 |
12 | 226750000 | -3.200001 | 40.366287 | QAM256 | 12 |
13 | 234750000 | -3.299999 | 40.366287 | QAM256 | 13 |
14 | 242750000 | -3.299999 | 40.946209 | QAM256 | 14 |
15 | 250750000 | -3.099998 | 40.946209 | QAM256 | 15 |
16 | 258750000 | -2.799999 | 40.946209 | QAM256 | 16 |
17 | 266750000 | -2.599998 | 40.366287 | QAM256 | 17 |
18 | 274750000 | -2.500000 | 40.366287 | QAM256 | 18 |
19 | 282750000 | -2.200001 | 40.946209 | QAM256 | 19 |
20 | 290750000 | -2.099998 | 40.366287 | QAM256 | 20 |
21 | 298750000 | -2.200001 | 40.366287 | QAM256 | 21 |
22 | 306750000 | -2.700001 | 40.366287 | QAM256 | 22 |
23 | 314750000 | -3.200001 | 40.366287 | QAM256 | 23 |
24 | 322750000 | -3.400002 | 40.366287 | QAM256 | 24 |
26 | 338750000 | -3.799999 | 40.366287 | QAM256 | 26 |
27 | 346750000 | -3.900002 | 40.366287 | QAM256 | 27 |
28 | 354750000 | -4.000000 | 40.366287 | QAM256 | 28 |
29 | 362750000 | -4.099998 | 40.366287 | QAM256 | 29 |
30 | 370750000 | -4.000000 | 40.946209 | QAM256 | 30 |
31 | 378750000 | -4.000000 | 40.366287 | QAM256 | 31 |
32 | 386750000 | -4.000000 | 40.366287 | QAM256 | 32 |
33 | 394750000 | -4.099998 | 40.946209 | QAM256 | 33 |
34 | 402750000 | -4.099998 | 40.946209 | QAM256 | 34 |
35 | 410750000 | -4.200001 | 40.946209 | QAM256 | 35 |
36 | 418750000 | -3.900002 | 40.366287 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.946209 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
8 | Locked | 40.946209 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.946209 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.946209 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
32 | Locked | 40.366287 | 0 | 0 |
33 | Locked | 40.946209 | 0 | 0 |
34 | Locked | 40.946209 | 0 | 0 |
35 | Locked | 40.946209 | 0 | 0 |
36 | Locked | 40.366287 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM2048 | 759 |
159 | Locked | 43 | -3.5 | 356380387 | 0 |
on 26-12-2021 14:27
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 46.020599 | 5120 KSym/sec | 64QAM | 5 |
2 | 25800000 | 45.770599 | 5120 KSym/sec | 64QAM | 6 |
3 | 39400000 | 46.770599 | 5120 KSym/sec | 64QAM | 4 |
4 | 46200000 | 47.770599 | 5120 KSym/sec | 64QAM | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 26-12-2021 14:28
Time Priority Description
Thu Dec 16 21:20:06 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 16 21:32:24 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Dec 18 20:50:42 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Dec 18 20:50:43 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Dec 19 01:00:57 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Dec 19 01:13:13 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Dec 21 20:05:57 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 22 10:55:43 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 22 10:55:44 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 03:17:37 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:53:03 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:53:07 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:53:23 2021 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:53:24 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:53:31 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:55:15 2021 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 09:56:37 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 10:08:50 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 23 10:08:51 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Dec 24 20:57:29 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Dec 24 21:09:45 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 28-12-2021 13:36
Can anyone give me any help?
on 30-12-2021 14:04
Hi @Stesmith92
Sorry to see you're back again with your issue still not resolved.
How did the tech appointment you had go? Did the tech do or mention anything to you about the ongoing issue?