on 16-12-2021 22:10
Hi,
I keep receiving latency issues everytime it gets to peak time.
Here are my recordings other the week of my internet:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/939769dbbd10a43d08a809f4d6ad19f0034215ba-13-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/eb7a3fc7bae56b67cbdf5e4cfeb8246f48307ce8-14-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/54ef002eb90d54db04dfe9744bfb46902743a2a7-15-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/26ed2d2b4a3ec084ceaac087b952dc9be4202c58-16-12-2021
I'm very much guessing it's do with VM over proving ISP in my area
on 16-12-2021 22:11
*over the week
on 16-12-2021 22:19
Also added Saturday's results & Sunday's.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5ff42815a41e4364000c18ae19fcf0d97fbd5aed-11-12-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f80d46ed65f2b737a6d533c06ddb5bdf462f812b-12-12-2021
on 16-12-2021 22:58
@Stesmith92 wrote:Hi,
I keep receiving latency issues everytime it gets to peak time.
Yes that would be correct . VM have a threshold for over utilisation and if it’s financially viable they will re-segment the network to cope.
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on 16-12-2021 23:10
So is my issues definitely down to overproviding the ISP in my area?
on 16-12-2021 23:11
Here's my downstream & upstream results if needed:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 1.799999 | 40.366287 | QAM256 | 25 |
6 | 178750000 | 3.299999 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 3.299999 | 40.946209 | QAM256 | 7 |
8 | 194750000 | 3.000000 | 40.946209 | QAM256 | 8 |
9 | 202750000 | 2.900002 | 40.946209 | QAM256 | 9 |
10 | 210750000 | 2.599998 | 40.366287 | QAM256 | 10 |
11 | 218750000 | 2.599998 | 40.946209 | QAM256 | 11 |
12 | 226750000 | 2.299999 | 40.946209 | QAM256 | 12 |
13 | 234750000 | 2.200001 | 40.366287 | QAM256 | 13 |
14 | 242750000 | 2.400002 | 40.946209 | QAM256 | 14 |
15 | 250750000 | 2.500000 | 40.946209 | QAM256 | 15 |
16 | 258750000 | 2.700001 | 40.946209 | QAM256 | 16 |
17 | 266750000 | 2.799999 | 40.946209 | QAM256 | 17 |
18 | 274750000 | 3.000000 | 40.366287 | QAM256 | 18 |
19 | 282750000 | 3.299999 | 40.946209 | QAM256 | 19 |
20 | 290750000 | 3.500000 | 40.946209 | QAM256 | 20 |
21 | 298750000 | 3.400002 | 40.366287 | QAM256 | 21 |
22 | 306750000 | 2.900002 | 40.946209 | QAM256 | 22 |
23 | 314750000 | 2.599998 | 40.366287 | QAM256 | 23 |
24 | 322750000 | 2.099998 | 40.366287 | QAM256 | 24 |
26 | 338750000 | 1.799999 | 40.366287 | QAM256 | 26 |
27 | 346750000 | 1.700001 | 40.946209 | QAM256 | 27 |
28 | 354750000 | 1.599998 | 40.946209 | QAM256 | 28 |
29 | 362750000 | 1.599998 | 40.946209 | QAM256 | 29 |
30 | 370750000 | 1.900002 | 40.366287 | QAM256 | 30 |
31 | 378750000 | 1.799999 | 40.946209 | QAM256 | 31 |
1 | 138750000 | 5.400002 | 40.946209 | QAM256 | 1 |
2 | 146750000 | 5.699997 | 40.366287 | QAM256 | 2 |
3 | 154750000 | 5.599998 | 40.946209 | QAM256 | 3 |
4 | 162750000 | 4.800003 | 40.946209 | QAM256 | 4 |
5 | 170750000 | 3.900002 | 40.946209 | QAM256 | 5 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
8 | Locked | 40.946209 | 4 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.946209 | 0 | 0 |
28 | Locked | 40.946209 | 0 | 0 |
29 | Locked | 40.946209 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
1 | Locked | 40.946209 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.946209 | 0 | 0 |
4 | Locked | 40.946209 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM2048 | 759 |
159 | Locked | 43 | 2.2 | 14650130 | 0 |
on 16-12-2021 23:12
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 40.770599 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 41.770599 | 5120 KSym/sec | 64QAM | 3 |
3 | 53700000 | 42.770599 | 5120 KSym/sec | 64QAM | 2 |
4 | 60300000 | 43.770599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 16-12-2021 23:15
Time Priority Description
Thu Dec 16 21:20:06 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Dec 16 21:32:24 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 17-12-2021 07:35
@Stesmith92 wrote:So is my issues definitely down to overproviding the ISP in my area?
They might be, but the impact of the government's home working advice will be temporarily worsening things and there's nothing VM can do about that acute temporary effect. Normally this affects the upstream and is correlated with office hours, but I'm not seeing that too obviously on your BQM. Chronic over-utilisation that has been running for months would be different, and that's simply an outcome of over-selling relative to network capacity, and that's not handled well - the most reliable and quickest fix is to get another ISP (using formal complaint and CISAS if VM try and claim an early exit fee).
However, not all patterns like that are over-utilisation, and there might be a fault that simply becomes more significant when the network is busy. I have flagged your post for staff to take a look, because the downstream power levels look appallingly wonky to me - the range is rather too wide with a thoroughly inconsistent "slope", and I'm not sure the D3.1 channel is running at the correct level relative to the other channels.
on 17-12-2021 08:25
Good morning @Stesmith92,
Welcome back to the forums and thank you for taking the time to post,
I am sorry to hear that you have had some issues with your broadband.
I have taken a look over your account and can see that there are defiantly some issues with your upstream that we are going to need an engineer to put right.
I will pop you over a PM so that I can confirm your address.
Kind regards,
Zak_M