on 29-06-2021 08:54
Any chance anyone can give me any tips or if I need an engineer out to help with my latency/ping just it seems all over the place on my BQM graphs if anyone has any insight into my issue I would appreciate it cause I used to have my ping at 9/10 now it’s 40 which is weird
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d286cd2829b255044b1181661e1c81fc321fdd45
Answered! Go to Answer
on 29-06-2021 09:01
Looks like an intermittent noise fault. Connect to the hub and pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, then do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
on 29-06-2021 09:01
Looks like an intermittent noise fault. Connect to the hub and pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, then do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
on 29-06-2021 09:16
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 2 | 38 | 256 qam | 25 |
2 | 203000000 | 3.7 | 38 | 256 qam | 9 |
3 | 211000000 | 3.5 | 38 | 256 qam | 10 |
4 | 219000000 | 3.2 | 38 | 256 qam | 11 |
5 | 227000000 | 3 | 38 | 256 qam | 12 |
6 | 235000000 | 2.7 | 38 | 256 qam | 13 |
7 | 243000000 | 2.7 | 38 | 256 qam | 14 |
8 | 251000000 | 2.4 | 38 | 256 qam | 15 |
9 | 259000000 | 2.4 | 38 | 256 qam | 16 |
10 | 267000000 | 2.2 | 38 | 256 qam | 17 |
11 | 275000000 | 2 | 38 | 256 qam | 18 |
12 | 283000000 | 2 | 38 | 256 qam | 19 |
13 | 291000000 | 1.9 | 38 | 256 qam | 20 |
14 | 299000000 | 2 | 38 | 256 qam | 21 |
15 | 307000000 | 2.2 | 38 | 256 qam | 22 |
16 | 315000000 | 2.2 | 38 | 256 qam | 23 |
17 | 323000000 | 2 | 38 | 256 qam | 24 |
18 | 371000000 | 1 | 38 | 256 qam | 26 |
19 | 379000000 | 1 | 38 | 256 qam | 27 |
20 | 387000000 | 0.7 | 38 | 256 qam | 28 |
21 | 395000000 | 0.9 | 38 | 256 qam | 29 |
22 | 403000000 | 0.5 | 38 | 256 qam | 30 |
23 | 411000000 | 0.7 | 38 | 256 qam | 31 |
24 | 419000000 | 0.4 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 15 | 0 |
2 | Locked | 38.9 | 12 | 0 |
3 | Locked | 38.6 | 18 | 0 |
4 | Locked | 38.9 | 26 | 0 |
5 | Locked | 38.9 | 15 | 0 |
6 | Locked | 38.6 | 12 | 0 |
7 | Locked | 38.9 | 14 | 0 |
8 | Locked | 38.9 | 11 | 0 |
9 | Locked | 38.9 | 79 | 0 |
10 | Locked | 38.9 | 11 | 0 |
11 | Locked | 38.6 | 9 | 0 |
12 | Locked | 38.6 | 15 | 0 |
13 | Locked | 38.9 | 43 | 0 |
14 | Locked | 38.6 | 33 | 0 |
15 | Locked | 38.9 | 38 | 0 |
16 | Locked | 38.6 | 30 | 0 |
17 | Locked | 38.6 | 47 | 0 |
18 | Locked | 38.6 | 10 | 0 |
19 | Locked | 38.6 | 17 | 0 |
20 | Locked | 38.6 | 10 | 0 |
21 | Locked | 38.6 | 35 | 0 |
22 | Locked | 38.6 | 19 | 0 |
23 | Locked | 38.6 | 10 | 0 |
24 | Locked | 38.6 | 29 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 45.3 | 5120 | 64 qam | 1 |
2 | 46200000 | 44.3 | 5120 | 64 qam | 3 |
3 | 39400000 | 43.8 | 5120 | 64 qam | 4 |
4 | 53700000 | 44.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Type T1 Timeouts T2 Timeouts T3 Timeouts
ATDMA | 0 | 0 | 1 |
ATDMA | 0 | 0 | 0 |
ATDMA | 0 | 0 | 0 |
ATDMA | 0 | 0 | 0 |
on 29-06-2021 09:16
work Log
Time Priority Description
29/06/2021 09:03:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 09:03:32 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 21:18:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 21:17:47 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 21:17:0 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 20:58:22 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 20:57:46 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 22:59:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 07:50:31 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 03:17:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/06/2021 12:21:5 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 10:09:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 10:29:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/06/2021 14:20:0 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 19:07:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 02:19:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 16:29:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 14:19:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 29-06-2021 11:13
I still think that's intermittent noise, but unfortunately I can't see anything in the hub stats that proves that. Best to wait for the forum staff to pick this up and advise.
on 29-06-2021 12:35
Thank you hopefully someone can pick this up and even send out an engineer because I pay a lot of money for the services to game and be online etc it affects my gaming so much
29-06-2021 17:00 - edited 29-06-2021 17:01
Memo to myself: Re-read the thread before adding another response.
on 01-07-2021 09:14
Hi @BigMaxwell,
Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that this issue is impacting your connection.
I'm having some issues locating your account, so in this instance, I will send you a Private Message to confirm a few details before I can run further checks.
This way we can see what the issue is. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.
Thanks! 🙂