Latency higher than used to be and seems unreliable

[BigMaxwell]

Any chance anyone can give me any tips or if I need an engineer out to help with my latency/ping just it seems all over the place on my BQM graphs if anyone has any insight into my issue I would appreciate it cause I used to have my ping at 9/10 now it’s 40 which is weird

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d286cd2829b255044b1181661e1c81fc321fdd45

[Andrew-G · Accepted solution]

Looks like an intermittent noise fault.  Connect to the hub and pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, then do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

[BigMaxwell]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2	38	256 qam	25
2	203000000	3.7	38	256 qam	9
3	211000000	3.5	38	256 qam	10
4	219000000	3.2	38	256 qam	11
5	227000000	3	38	256 qam	12
6	235000000	2.7	38	256 qam	13
7	243000000	2.7	38	256 qam	14
8	251000000	2.4	38	256 qam	15
9	259000000	2.4	38	256 qam	16
10	267000000	2.2	38	256 qam	17
11	275000000	2	38	256 qam	18
12	283000000	2	38	256 qam	19
13	291000000	1.9	38	256 qam	20
14	299000000	2	38	256 qam	21
15	307000000	2.2	38	256 qam	22
16	315000000	2.2	38	256 qam	23
17	323000000	2	38	256 qam	24
18	371000000	1	38	256 qam	26
19	379000000	1	38	256 qam	27
20	387000000	0.7	38	256 qam	28
21	395000000	0.9	38	256 qam	29
22	403000000	0.5	38	256 qam	30
23	411000000	0.7	38	256 qam	31
24	419000000	0.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	15	0
2	Locked	38.9	12	0
3	Locked	38.6	18	0
4	Locked	38.9	26	0
5	Locked	38.9	15	0
6	Locked	38.6	12	0
7	Locked	38.9	14	0
8	Locked	38.9	11	0
9	Locked	38.9	79	0
10	Locked	38.9	11	0
11	Locked	38.6	9	0
12	Locked	38.6	15	0
13	Locked	38.9	43	0
14	Locked	38.6	33	0
15	Locked	38.9	38	0
16	Locked	38.6	30	0
17	Locked	38.6	47	0
18	Locked	38.6	10	0
19	Locked	38.6	17	0
20	Locked	38.6	10	0
21	Locked	38.6	35	0
22	Locked	38.6	19	0
23	Locked	38.6	10	0
24	Locked	38.6	29	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.3	5120	64 qam	1
2	46200000	44.3	5120	64 qam	3
3	39400000	43.8	5120	64 qam	4
4	53700000	44.8	5120	64 qam	2

Upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts

ATDMA	0	0	1
ATDMA	0	0	0
ATDMA	0	0	0
ATDMA	0	0	0

[BigMaxwell]

work Log

Time Priority Description

29/06/2021 09:03:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 09:03:32	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:18:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:17:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:17:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 20:58:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 20:57:46	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 22:59:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 07:50:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 03:17:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:21:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 10:09:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 10:29:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 14:20:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 19:07:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 02:19:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 16:29:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 14:19:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Andrew-G]

I still think that's intermittent noise, but unfortunately I can't see anything in the hub stats that proves that.  Best to wait for the forum staff to pick this up and advise.

[BigMaxwell]

Thank you hopefully someone can pick this up and even send out an engineer because I pay a lot of money for the services to game and be online etc it affects my gaming so much 

[Andrew-G]

Memo to myself: Re-read the thread before adding another response.

[Paulina_Z]

Hi @BigMaxwell,

Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that this issue is impacting your connection.

I'm having some issues locating your account, so in this instance, I will send you a Private Message to confirm a few details before I can run further checks. 

This way we can see what the issue is. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.

Thanks! 🙂