I am getting quite high latency generally, as well as spikes of higher latency throughout the day. I am also experiencing packet loss every so often. This is affecting me while playing call of duty as I am getting rubber banding and packet loss/high ping in game causing me to be dead before hits even register. Does anyone know what could be causing this?
I have attached my think broadband from the past 24 hours for reference.
Is anyone from Virgin able to help with this? I have tried to use the chat feature for the past 2 days to either get an engineer to look at it or someone in the technical team. But every time I get transfered to the technical team I wait for hours for noone ever to message. Eventually I get disconnected.