Menu
Reply
Rainsworth
  • 8
  • 0
  • 0
Joining in
793 Views
Message 1 of 9
Flag for a moderator

Latency and packet loss

Hi

I am getting quite high latency generally, as well as spikes of higher latency throughout the day. I am also experiencing packet loss every so often. This is affecting me while playing call of duty as I am getting rubber banding and packet loss/high ping in game causing me to be dead before hits even register. Does anyone know what could be causing this?

I have attached my think broadband from the past 24 hours for reference.

12aefca805ca4c346f0c76ed0ee65425a0562936-29-09-2020.png

Thanks

0 Kudos
Reply
Aaron2
  • 867
  • 98
  • 161
Well-informed
791 Views
Message 2 of 9
Flag for a moderator

Re: Latency and packet loss

Can you go to 192.168.0.1 and don't sign in, instead click Check Router Status & then paste the downstream and upstream tabs into a reply here? CTRL C+ V will work just fine. 


** I work for VirginMedia but all opinions posted here are my own.
Rainsworth
  • 8
  • 0
  • 0
Joining in
789 Views
Message 3 of 9
Flag for a moderator

Re: Latency and packet loss

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12670000006.637256 qam17
21390000007.537256 qam1
31470000007.537256 qam2
41550000007.537256 qam3
51630000007.638256 qam4
61710000007.538256 qam5
71790000007.537256 qam6
81870000007.537256 qam7
91950000007.537256 qam8
10203000000737256 qam9
112110000006.937256 qam10
122190000006.937256 qam11
132270000006.837256 qam12
142350000006.637256 qam13
152430000006.537256 qam14
162510000006.538256 qam15
172590000006.538256 qam16
182750000006.638256 qam18
192830000006.638256 qam19
202910000006.938256 qam20
212990000007.338256 qam21
223070000007.538256 qam22
233150000007.838256 qam23
243230000007.638256 qam24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.6100
2Locked37.3390
3Locked37.6130
4Locked37.6210
5Locked38.9190
6Locked38.690
7Locked37.660
8Locked37.6110
9Locked37.6200
10Locked37.6300
11Locked37.3160
12Locked37.6110
13Locked37.3190
14Locked37.3130
15Locked37.6140
16Locked38.670
17Locked38.690
18Locked38.6170
19Locked38.6110
20Locked38.6170
21Locked38.6170
22Locked38.6170
23Locked38.6300
24Locked38.660
0 Kudos
Reply
Rainsworth
  • 8
  • 0
  • 0
Joining in
787 Views
Message 4 of 9
Flag for a moderator

Re: Latency and packet loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000004.75512064 qam1
2394000004.7512064 qam2
3326000004.675512064 qam3
4258000004.625512064 qam4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Rainsworth
  • 8
  • 0
  • 0
Joining in
761 Views
Message 5 of 9
Flag for a moderator

Re: Latency and packet loss

The image hasn't loaded yet so here are so links to graphs

Graph sunday pretty bad at weekend

Todays 

 

0 Kudos
Reply
Aaron2
  • 867
  • 98
  • 161
Well-informed
709 Views
Message 6 of 9
Flag for a moderator

Re: Latency and packet loss

Looking at the power levels, seems okay, iirc it should range between (i believe) -2 and something around +7-8. Does your Network Log say anything useful? Paste that in as well please.


** I work for VirginMedia but all opinions posted here are my own.
0 Kudos
Reply
Rainsworth
  • 8
  • 0
  • 0
Joining in
674 Views
Message 7 of 9
Flag for a moderator

Re: Latency and packet loss

See below

Network Log

29/09/2020 11:08:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 03:39:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 17:59:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 17:30:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Also graph for today

d7cb5300daf5c74b02fbb0dc861a20b80a86ed74-30-09-2020.png

0 Kudos
Reply
Rainsworth
  • 8
  • 0
  • 0
Joining in
616 Views
Message 8 of 9
Flag for a moderator

Re: Latency and packet loss

Is anyone from Virgin able to help with this? I have tried to use the chat feature for the past 2 days to either get an engineer to look at it or someone in the technical team. But every time I get transfered to the technical team I wait for hours for noone ever to message. Eventually I get disconnected.

0 Kudos
Reply
Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
516 Views
Message 9 of 9
Flag for a moderator

Re: Latency and packet loss

Thanks for the post Rainsworth and sorry for the delay in response.


It looks like the Hub hasn't been rebooted in a while can you please run through a pin hole reset?

 

Thanks, Emily.

0 Kudos
Reply