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mattydidit
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Latency and High Ping Spikes

Hi all - 

So, as said in the title, I am experiencing issues with latency, high ping and likely packet loss - something that has only be occurring in the last few weeks. I play Destiny, and noticed severe lag between actions in game; very frustrating as its so bad that I can't play the new expansion (but that is very "first world problems"). I am on a WiFi connection, however these issues weren't happening a month ago - I was doing Raids a month ago, would be impossible to do with the connection at the moment. There is also noticeable delay/problems with using Discord, too.

I have had an engineer come out today, who changed the router and a whole host of other things - and the ping feels better, but having run some tests is certainly still an issue.

Firstly, I tried Destiny 2 and there is still lag between some actions i.e. an enemy dies, and suddenly disappears/reappears alive and well, or a fellow player teleporting around an area.

Secondly, I ran a ping test via the new Hub 3.0's ping test option under "Tools", and it gave me these results after pinging 8.8.8.8 thirty times:

PING 8.8.8.8 (8.8.8.8): 64 data bytes

72 bytes from 8.8.8.8: seq=0 ttl=55 time=20.000 ms

72 bytes from 8.8.8.8: seq=1 ttl=55 time=10.000 ms

72 bytes from 8.8.8.8: seq=2 ttl=55 time=2550.000 ms

72 bytes from 8.8.8.8: seq=3 ttl=55 time=12020.000 ms

72 bytes from 8.8.8.8: seq=4 ttl=55 time=18680.000 ms

72 bytes from 8.8.8.8: seq=5 ttl=55 time=16990.000 ms

72 bytes from 8.8.8.8: seq=6 ttl=55 time=17520.000 ms

72 bytes from 8.8.8.8: seq=7 ttl=55 time=17980.000 ms

72 bytes from 8.8.8.8: seq=8 ttl=55 time=18880.000 ms

72 bytes from 8.8.8.8: seq=19 ttl=55 time=8820.000 ms

72 bytes from 8.8.8.8: seq=20 ttl=55 time=9040.000 ms

72 bytes from 8.8.8.8: seq=21 ttl=55 time=9120.000 ms

72 bytes from 8.8.8.8: seq=22 ttl=55 time=8910.000 ms

72 bytes from 8.8.8.8: seq=23 ttl=55 time=8790.000 ms

--- 8.8.8.8 ping statistics ---

30 packets transmitted, 24 packets received, 20% packet loss

round-trip min/avg/max = 10.000/11861.250/19210.000 ms

Heres my results from just pinging from the CMD line:

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=25ms TTL=54

Reply from 8.8.8.8: bytes=32 time=27ms TTL=54

Reply from 8.8.8.8: bytes=32 time=23ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=19ms TTL=54

Reply from 8.8.8.8: bytes=32 time=16ms TTL=54

Reply from 8.8.8.8: bytes=32 time=22ms TTL=54

Reply from 8.8.8.8: bytes=32 time=2199ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=18ms TTL=54

Reply from 8.8.8.8: bytes=32 time=24ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=18ms TTL=54

Reply from 8.8.8.8: bytes=32 time=21ms TTL=54

Reply from 8.8.8.8: bytes=32 time=29ms TTL=54

Reply from 8.8.8.8: bytes=32 time=16ms TTL=54

Reply from 8.8.8.8: bytes=32 time=25ms TTL=54

Reply from 8.8.8.8: bytes=32 time=16ms TTL=54

Reply from 8.8.8.8: bytes=32 time=2890ms TTL=54

Reply from 8.8.8.8: bytes=32 time=21ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=19ms TTL=54

Reply from 8.8.8.8: bytes=32 time=18ms TTL=54

Reply from 8.8.8.8: bytes=32 time=16ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=30ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=2920ms TTL=54

Reply from 8.8.8.8: bytes=32 time=26ms TTL=54

Reply from 8.8.8.8: bytes=32 time=18ms TTL=54

Reply from 8.8.8.8: bytes=32 time=18ms TTL=54

Reply from 8.8.8.8: bytes=32 time=20ms TTL=54

Reply from 8.8.8.8: bytes=32 time=22ms TTL=54

Reply from 8.8.8.8: bytes=32 time=20ms TTL=54

Reply from 8.8.8.8: bytes=32 time=16ms TTL=54

Reply from 8.8.8.8: bytes=32 time=32ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Reply from 8.8.8.8: bytes=32 time=17ms TTL=54

Ping statistics for 8.8.8.8:

    Packets: Sent = 40, Received = 40, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 16ms, Maximum = 2920ms, Average = 218ms

 

So the Hub 3.0 says 20% packet loss, my computer says none but both say high latency. Any tips/pointers/advice?

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mattydidit
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Re: Latency and High Ping Spikes

Including the current Router Status information for Downstream and Upstream- apologies for the wall of text.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1267000000037256 qam17
21870000001.537256 qam7
31950000001.237256 qam8
42030000000.737256 qam9
52110000000.237256 qam10
6219000000-0.437256 qam11
7227000000-136256 qam12
8235000000-1.736256 qam13
9243000000-2.436256 qam14
10251000000-2.236256 qam15
11259000000-1.236256 qam16
122750000000.537256 qam18
132830000000.538256 qam19
142910000000.537256 qam20
152990000000.737256 qam21
163070000001.238256 qam22
173150000001.538256 qam23
183230000001.538256 qam24
19379000000-237256 qam25
20387000000-1.538256 qam26
21395000000-1.238256 qam27
22403000000-138256 qam28
23411000000-138256 qam29
24419000000-0.438256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.680
2Locked37.3714
3Locked37.3120
4Locked37.3120
5Locked37.3140
6Locked37.3110
7Locked36.680
8Locked36.690
9Locked36.6100
10Locked36.640
11Locked36.6120
12Locked37.390
13Locked38.670
14Locked37.660
15Locked37.690
16Locked38.6170
17Locked38.6120
18Locked38.680
19Locked37.6110
20Locked38.6200
21Locked38.660
22Locked38.6100
23Locked38.690
24Locked38.930

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999794.875512064 qam1
2394000044.475512064 qam4
3462000074.575512064 qam3
4536999594.725512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000




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Helpful Answer

Re: Latency and High Ping Spikes

So I solved my own issue - so if you've got similar problems then maybe see if this helps?

I narrowed down my search terms to "Ping spikes every 10 seconds" (which was what was happening) and after an hour or so of smashing my head into my desk as no fixes worked I stumbled upon a HP forum. A user there stated they had a similar problem arise after installing AutoCAD and that Autodesk's "Autodesk Desktop App" was the source of the problem as it constantly makes a wifi scan. 

While I don't use AutoCAD, I do use Maya and Mudbox, and after uninstalling the Autodesk Desktop App - whaddya know, good and stable latency once again.

Link to forum, user was DanDare91: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/WIFI-problem-ping-latency-is-high-Rea...

 

SOLUTION: If you have the Autodesk Desktop App, uninstall it until they patch the constant wifi search issue!

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