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Latency Issues

Hello,

For the past few days I have been getting latency issues with high ping spikes every few seconds.

I have joined thinkbroadband today for the BQM,

Virgin Media.png

Additionally a short ping log,  

Pinging google.co.uk [216.58.210.195] with 32 bytes of data:
Reply from 216.58.210.195: bytes=32 time=24ms TTL=53
Reply from 216.58.210.195: bytes=32 time=58ms TTL=53
Reply from 216.58.210.195: bytes=32 time=35ms TTL=53
Reply from 216.58.210.195: bytes=32 time=23ms TTL=53
Reply from 216.58.210.195: bytes=32 time=21ms TTL=53
Reply from 216.58.210.195: bytes=32 time=85ms TTL=53
Reply from 216.58.210.195: bytes=32 time=111ms TTL=53
Reply from 216.58.210.195: bytes=32 time=24ms TTL=53
Reply from 216.58.210.195: bytes=32 time=167ms TTL=53
Reply from 216.58.210.195: bytes=32 time=21ms TTL=53
Reply from 216.58.210.195: bytes=32 time=74ms TTL=53
Reply from 216.58.210.195: bytes=32 time=63ms TTL=53
Reply from 216.58.210.195: bytes=32 time=52ms TTL=53
Reply from 216.58.210.195: bytes=32 time=212ms TTL=53
Reply from 216.58.210.195: bytes=32 time=17ms TTL=53
Reply from 216.58.210.195: bytes=32 time=15ms TTL=53
Reply from 216.58.210.195: bytes=32 time=29ms TTL=53
Reply from 216.58.210.195: bytes=32 time=127ms TTL=53
Reply from 216.58.210.195: bytes=32 time=37ms TTL=53
Reply from 216.58.210.195: bytes=32 time=123ms TTL=53
Reply from 216.58.210.195: bytes=32 time=29ms TTL=53

I was wondering if anything could be done about it. Maybe test a new Hub 3.0 or is this all just due to my area traffic due to Covid-19.

Kind regards,

Kevin

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Re: Latency Issues

Good Afternoon Kevin,

 

Thanks for your post and a very warm welcome to you!

 

We're unable to see your picture I'm afraid, this looks like it may have been rejected, as it may have contained some sensitive information.

 

How are your services looking today? I've been able to look at the stats of the hub and can see that everything is within spec

 

If you have any updated BQM screenshots (minus any sensitive info) or links, we'll be happy to take a look into them

 

Kindest regards,

 

David_Bn

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