Switching provider may not help if they are using the same server when routing to the EA servers.
Try contacting the server owner directly with the trace routes online.
Here is my traceroute to the same address for comparison:
Trace Statistics : traceroute to Easo.ea.com (126.96.36.199), 30 hops max, 38 byte packets 1 10.197.68.1 (10.197.68.1) 10.000 ms 10.000 ms 10.000 ms 2 nott-core-2a-xe-922-0.network.virginmedia.net (188.8.131.52) 10.000 ms 10.000 ms 10.000 ms 3 * * * 4 * * * 5 86.85-254-62.static.virginmediabusiness.co.uk (184.108.40.206) 10.000 ms 20.000 ms 20.000 ms 6 220.127.116.11 (18.104.22.168) 20.000 ms 20.000 ms 20.000 ms 7 ae11.mpr2.lhr2.uk.zip.zayo.com (22.214.171.124) 20.000 ms 30.000 ms 20.000 ms 8 ae27.cs1.lhr11.uk.eth.zayo.com (126.96.36.199) 100.000 ms 100.000 ms 100.000 ms 9 ae2.cs1.cdg12.fr.eth.zayo.com (188.8.131.52) 100.000 ms 100.000 ms 100.000 ms 10 ae0.cs1.cdg11.fr.eth.zayo.com (184.108.40.206) 100.000 ms 100.000 ms 90.000 ms 11 ae6.cs2.dca2.us.eth.zayo.com (220.127.116.11) 90.000 ms 120.000 ms 100.000 ms 12 ae27.cr2.dca2.us.zip.zayo.com (18.104.22.168) 90.000 ms 90.000 ms 90.000 ms 13 ae1.er2.iad10.us.zip.zayo.com (22.214.171.124) 100.000 ms 100.000 ms 100.000 ms 14 126.96.36.199.t00673-02.above.net (188.8.131.52) 140.000 ms 70.000 ms 90.000 ms 15 184.108.40.206 (220.127.116.11) 100.000 ms 90.000 ms 100.000 ms 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * ...
I do not have the packet loss at hop 8, maybe due to my physical routing.
The only settings I have changed on my hub that could have any possible effect is my MTU is set to 1472 and Block Fragmented IP Packets is ticked.
I've tried everything. I'm using cat 6 ethernet cables. If m experiencing not only a speed where my downloads are fluctuating widely but also lots of lag in online games, like really bad freezing and skipping. Why is this happening? I'm on the Vivid 350 package and I'm frustrated why online gaming is a horrible experience for me. Also I also experience bad jitter, normally it's between 1-4ms but I've seen as high as 60ms. I may also add that there's about 26 other virgin customers in my area. Can that be causing bad quality connection? I've also been recommended getting a business broadband connection. Will that make a difference at all? Thanks
If your experiencing constant lag in online games and virgin have told you everything is fine with your connection, then obviously virgins network is bad for gaming regardless what people tell you on here. I would advise you to switch to either sky or BT if your an avid gamer. In tests conducted besides speed virgin are the worst for packet loss and jitter which is exactly what your issue probably is. For online gaming, virgin media are best to be avoided, you will get a far better experience with sky or bt and even plusnet. These 3 were ranked better than virgin.