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Joseph90
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Lagging in all games

Hi, I would like some support as I'm having a really bad lag problem in all video games I play but mainly play madden and call of duty. Now when I'm running connection tests my speeds are fine, really low ping and packet loss which is why I'm confused as to why I'm getting really bad lag. I've checked on ea support forums and have run several traceroutes to the address they provide which I will post. So yeah, need some support to fix this problem as the lag is ruining my gaming and as soon as I enter a madden or cod game I can immediately notice the lag. Thanks.

 

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Joseph90
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Message 2 of 22
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Re: Lagging in all games

Trace Statistics : traceroute to Easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.161.188.1 (10.161.188.1) 10.000 ms 10.000 ms 10.000 ms
2 gate-core-2a-xe-702-0.network.virginmedia.net (80.0.144.101) 10.000 ms 20.000 ms 10.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 20.000 ms 20.000 ms 30.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 20.000 ms 30.000 ms 20.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 150.000 ms 90.000 ms
9 ae5.cs1.lga5.us.eth.zayo.com (64.125.29.126) 100.000 ms * *
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 120.000 ms 90.000 ms 100.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 90.000 ms 90.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 250.000 ms 90.000 ms 90.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 90.000 ms
14 159.153.92.98 (159.153.92.98) 100.000 ms 100.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *

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Joseph90
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Message 3 of 22
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Re: Lagging in all games

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.161.188.1 (10.161.188.1) 10.000 ms 10.000 ms 10.000 ms
2 gate-core-2a-xe-702-0.network.virginmedia.net (80.0.144.101) 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 30.000 ms 20.000 ms 20.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 20.000 ms 20.000 ms 20.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 90.000 ms 100.000 ms 90.000 ms
9 ae5.cs1.lga5.us.eth.zayo.com (64.125.29.126) 100.000 ms * *
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 90.000 ms 90.000 ms 100.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 90.000 ms 90.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 100.000 ms 90.000 ms 90.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 90.000 ms 100.000 ms 100.000 ms
15 * * *
16 * * *
17 * * *
18 *

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Joseph90
On our wavelength
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Message 4 of 22
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Re: Lagging in all games

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.161.188.1 (10.161.188.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-702-0.network.virginmedia.net (80.0.144.101) 10.000 ms 10.000 ms 50.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 20.000 ms 20.000 ms 30.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 20.000 ms 20.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 90.000 ms
9 * * *
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 100.000 ms 90.000 ms 100.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 90.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 160.000 ms 200.000 ms 100.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 100.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 *

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Joseph90
On our wavelength
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Message 5 of 22
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Re: Lagging in all games

So I've provided 3 traceroutes to the ea server proved on their website and obviously I'm no network genius but by looking at the results the latency seems to rise at hop 8. On 2 if them it's 100ms or below but on one of them it's as high as 250ms. I don't know really how to read traceroutes but looking at them would suggest my internet is unstable? Hopefully someone can tell me what's going on with my connection.

Btw, I'm wired through powerline to my PS4/Xbox, my ping is fine, tried port forwarding, firewall off etc I get the feeling nothing can be done and may have to consider switching ISP which is what I don't want to do because the speeds from bt and sky are really low in my area. Thanks

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Joseph90
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Message 6 of 22
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Re: Lagging in all games

2 bqm graphs for on different days3f5c7b683ba74a4f34de32c2e03ce916881ed752-01-02-2019.png

 

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Joseph90
On our wavelength
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Message 7 of 22
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Re: Lagging in all games

9feda6ab246f206b480a56aecaa4dbad16e6e474-06-02-2019.png

 

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Joseph90
On our wavelength
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Message 8 of 22
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Re: Lagging in all games

One final one to a overwatch server

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.161.188.1 (10.161.188.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-702-0.network.virginmedia.net (80.0.144.101) 10.000 ms 10.000 ms 50.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 20.000 ms 20.000 ms 30.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 20.000 ms 20.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 90.000 ms
9 * * *
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 100.000 ms 90.000 ms 100.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 90.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 160.000 ms 200.000 ms 100.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 100.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 *

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Superuser
Superuser
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Message 9 of 22
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Re: Lagging in all games

You're getting packet loss on hop 9 with zayo.com 3rd party packet loss is a nightmare to get fixed






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Joseph90
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Message 10 of 22
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Re: Lagging in all games

Can virgin do anything to help? If not, I'm gonna have to switch

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