on 23-08-2021 13:54
I'm currently on the 350 wifi. Been with virgin for just over a month now and already experience bad problems when playing online games. Large lag spikes and a massive increase in ping. I live on my own so its generally only my laptop that will be using the WiFi whilst gaming so not due to other users. Used the app to test the WiFi in my bedroom and it says its great. How can I stop this?
on 23-08-2021 18:57
on 24-08-2021 05:23
Worth checking that the broadband is performing properly - latency (lag, ping) issues are more commonly caused by that than wifi.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts, ideally after the hub has been running for a good few hours or a day or so without a restart.
on 24-08-2021 09:01
Gaming via WiFi will always have higher latency than playing via a hard wired connection.
on 24-08-2021 09:08
on 26-08-2021 09:17
Hi Leb2021,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
We would always recommend connecting a gaming console/laptop/PC with an Ethernet cable so that you get the best possible connection for your games.
I have a link here which will give you loads more information on why WIFI isn't the best option for a fast gaming connection - Wireless or Wired?
WIFI can be very variable due to the nature of the WIFI waves & disruptions within the home.
Are you able to connect your laptop up with an Ethernet cable? If you do not have one, you can purchase one from reputable sources like Amazon, supermarkets, IT stores.
Please let me know.
Thanks,
Megan_L
on 28-08-2021 21:37
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.9 | 38 | 256 qam | 25 |
2 | 267000000 | 4.8 | 38 | 256 qam | 17 |
3 | 275000000 | 5 | 38 | 256 qam | 18 |
4 | 283000000 | 5 | 38 | 256 qam | 19 |
5 | 291000000 | 5 | 38 | 256 qam | 20 |
6 | 299000000 | 5.5 | 38 | 256 qam | 21 |
7 | 307000000 | 6 | 38 | 256 qam | 22 |
8 | 315000000 | 6.8 | 40 | 256 qam | 23 |
9 | 323000000 | 6.5 | 38 | 256 qam | 24 |
10 | 371000000 | 5.4 | 38 | 256 qam | 26 |
11 | 379000000 | 6.3 | 40 | 256 qam | 27 |
12 | 387000000 | 6.8 | 38 | 256 qam | 28 |
13 | 395000000 | 6.5 | 38 | 256 qam | 29 |
14 | 403000000 | 6 | 38 | 256 qam | 30 |
15 | 411000000 | 5.5 | 38 | 256 qam | 31 |
16 | 419000000 | 5.8 | 38 | 256 qam | 32 |
17 | 427000000 | 6.1 | 38 | 256 qam | 33 |
18 | 435000000 | 5.9 | 38 | 256 qam | 34 |
19 | 443000000 | 5.4 | 38 | 256 qam | 35 |
20 | 451000000 | 5.8 | 38 | 256 qam | 36 |
21 | 459000000 | 5.9 | 38 | 256 qam | 37 |
22 | 467000000 | 5.5 | 38 | 256 qam | 38 |
23 | 475000000 | 5.5 | 38 | 256 qam | 39 |
24 | 483000000 | 5.1 | 38 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 76 | 0 |
2 | Locked | 38.6 | 99 | 0 |
3 | Locked | 38.6 | 95 | 0 |
4 | Locked | 38.9 | 128 | 0 |
5 | Locked | 38.9 | 82 | 0 |
6 | Locked | 38.6 | 135 | 0 |
7 | Locked | 38.9 | 128 | 0 |
8 | Locked | 40.3 | 88 | 0 |
9 | Locked | 38.9 | 130 | 0 |
10 | Locked | 38.6 | 144 | 0 |
11 | Locked | 40.3 | 112 | 668 |
12 | Locked | 38.9 | 108 | 0 |
13 | Locked | 38.9 | 147 | 0 |
14 | Locked | 38.9 | 126 | 0 |
15 | Locked | 38.6 | 151 | 0 |
16 | Locked | 38.6 | 204 | 0 |
17 | Locked | 38.6 | 168 | 0 |
18 | Locked | 38.9 | 155 | 0 |
19 | Locked | 38.9 | 210 | 0 |
20 | Locked | 38.6 | 176 | 0 |
21 | Locked | 38.9 | 165 | 0 |
22 | Locked | 38.9 | 180 | 0 |
23 | Locked | 38.9 | 178 | 0 |
24 | Locked | 38.6 | 228 | 0 |
on 28-08-2021 21:38
1 | 46200000 | 40 | 5120 | 64 qam | 1 |
2 | 25800000 | 42 | 5120 | 64 qam | 4 |
3 | 32600000 | 41.5 | 5120 | 64 qam | 3 |
4 | 39400043 | 40 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 6 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
on 28-08-2021 21:39
Time Priority Description
28/08/2021 21:04:13 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 13:21:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 11:53:34 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 11:53:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/08/2021 01:26:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/08/2021 23:53:34 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/08/2021 23:53:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 13:48:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 13:48:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/08/2021 18:12:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/08/2021 18:12:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 13:33:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 16:35:12 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 16:35:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 02:01:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/08/2021 01:05:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 18:46:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 18:44:39 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 10:51:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 04:35:12 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 29-08-2021 10:44
What is this thing called "LAG".
I am on the 1Gig VM service, SH4 is in modem mode, with an ASUS router, and my PC / PS5 and PS4pro are all Wired.
Never have an issue, when online gaming.