Virgin Media Community

[MichaelD123]

I have had the super hub 3 for a year now and it has always been quite laggy when I’m trying to play online games. I am always getting constant lag spikes and high ping whenever I try to play.

[RangerXx]

Me too. Using ping -t www.bbc.co.uk I got ping spikes as high as 430ms.

online gaming is really bad.

[Ty_S]

Hi MichaelD123

I'm sorry to hear you're having issues when playing online. Everything looks great when checking over your connection. Are you connected wired or wireless? What device are you using? 

It may be worth setting up a BQM graph that will pick up any latency issues and shed some light on this.

Speak soon 

[Freyrune]

@Ty_S wrote:

Hi MichaelD123

I'm sorry to hear you're having issues when playing online. Everything looks great when checking over your connection. Are you connected wired or wireless? What device are you using? 

It may be worth setting up a BQM graph that will pick up any latency issues and shed some light on this.

Speak soon 

---

"it's always looking great on your side"
That's what everyone said so far on the helpline, clearly there isn't since there has been countless of threads saying they are having problems.

[MichaelD123]

I’m using a wireless connection, however I’m not really far from the Siper Hub 3 Box. It was starting to get better at the start of the year it was just occasional lag spikes, however I’m starting to see that the lag spikes are happening more frequently