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Happee_Meal
On our wavelength
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Message 1 of 9
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Lag in games, ps4

This has been going on for the last 3 weeks or so.  I've been having noticeable lag in online games, mostly gt sport and elite dangerous.  Until this issue, I'd had no problems whatsoever with online gaming since the wifi issue highlighted in the first post of this forum.  Nothing has changed re. my setup or equipment.  I've been able to try the ps4 over wifi and via ethernet cable, and the problem persists in both cases.  Speeds and ping (local) seems normal,  I'm wondering if this is a network issue.

Anyway, any help would be appreciated.

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Happee_Meal
On our wavelength
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Message 2 of 9
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Re: Lag in games, ps4

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

299000000

Locked

Ranged Upstream Channel (Hz)

53700000

Locked

Provisioning State

Online

 

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Happee_Meal
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Message 3 of 9
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Re: Lag in games, ps4


Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password

 

Next
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 5.4 40 256 qam 21
2 139000000 7 40 256 qam 1
3 147000000 6.6 40 256 qam 2
4 155000000 6.5 40 256 qam 3
5 163000000 6.5 40 256 qam 4
6 171000000 6.5 40 256 qam 5
7 179000000 6.4 40 256 qam 6
8 187000000 6.3 40 256 qam 7
9 195000000 6.1 40 256 qam 8
10 203000000 6 40 256 qam 9
11 211000000 6.1 40 256 qam 10
12 219000000 5.9 40 256 qam 11
13 227000000 5.9 40 256 qam 12
14 235000000 5.6 40 256 qam 13
15 243000000 5.9 40 256 qam 14
16 251000000 5.5 40 256 qam 15
17 259000000 5.6 40 256 qam 16
18 267000000 5.1 40 256 qam 17
19 275000000 5.3 40 256 qam 18
20 283000000 5 40 256 qam 19
21 291000000 5.3 40 256 qam 20
22 307000000 5.5 40 256 qam 22
23 315000000 5.1 40 256 qam 23
24 323000000 5 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 11 0
2 Locked 40.9 12 0
3 Locked 40.9 14 0
4 Locked 40.9 35 0
5 Locked 40.9 34 0
6 Locked 40.9 29 0
7 Locked 40.3 25 0
8 Locked 40.9 26 0
9 Locked 40.9 14 0
10 Locked 40.3 8 0
11 Locked 40.9 25 0
12 Locked 40.3 27 0
13 Locked 40.9 28 0
14 Locked 40.9 22 0
15 Locked 40.9 14 0
16 Locked 40.9 14 0
17 Locked 40.9 13 0
18 Locked 40.3 12 0
19 Locked 40.9 11 0
20 Locked 40.3 15 0
21 Locked 40.3 15 0
22 Locked 40.3 9 0
23 Locked 40.3 20 0
24 Locked 40.3 14 0

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Happee_Meal
On our wavelength
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Message 4 of 9
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Re: Lag in games, ps4


Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password

 

Next
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 4.754 5120 64 qam 5
2 25800000 4.504 5120 64 qam 4
3 32600000 4.604 5120 64 qam 3
4 39400000 4.604 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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Happee_Meal
On our wavelength
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Message 5 of 9
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Re: Lag in games, ps4


Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password

 

Next
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
k;fg87dsfd;kfoA,.iye


Primary Downstream Service Flow
SFID 16228
Max Traffic Rate 220000000
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 16227
Max Traffic Rate 12700000
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

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Happee_Meal
On our wavelength
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Message 6 of 9
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Re: Lag in games, ps4


Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password

 

Next
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Network Log
Time Priority Description
01/02/2019 11:59:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 01:35:6 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 11:28:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 12:04:30 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 18:45:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 19:56:33 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 22:33:57 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2019 22:33:57 notice DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2019 03:03:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2019 08:30:21 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2019 13:23:59 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2019 13:23:59 notice DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2019 06:05:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2019 04:59:42 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2019 12:29:45 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2019 12:29:45 notice DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:23 Error Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2019 08:35:35 notice SW Download INIT - Via Config file
18/02/2019 08:37:39 notice SW download Successful - Via Config file
18/02/2019 12:10:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Forum Team
Forum Team
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Message 7 of 9
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Re: Lag in games, ps4

Hey Happee_meal, 

Really sorry that you're having some issues when playing online games. 

Does this happen on both a WiFi and wired connection?

Are we aware of any issues here here

Thanks. 

Emma_C - Forum Team
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Happee_Meal
On our wavelength
538 Views
Message 8 of 9
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Re: Lag in games, ps4

Hi, yes this happens on bith wifi and ethernet, ps4 is usually connected over wifi.

Ran the online test with no faults found.

Thanks

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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Message 9 of 9
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Re: Lag in games, ps4

Hi Happee_Meal,

 

I'm going to drop you a PM so I can confirm a few details with you and discuss this further.

 

Thanks,

Tom_S

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