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holtend4life
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Message 1 of 26
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Lag in fifa 19/COD for the past week

Hi,

I've been experiencing high lag, button delay, teleporting and disconnections within these games for the past week to ten days or so. Haven't had the problem before with Virgin.

My V6 box and download/streaming on my laptop is working fine, so its only online gaming through a wired connection that is causing an issue.

Any help would be appreciated, i'm not too tech savvy but can have a go at some things!

 

Thanks, Rich

 

 

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holtend4life
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Message 2 of 26
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Re: Lag in fifa 19/COD for the past week

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b3363e79c935805331d309595e5c085034afaa7e-31-12-2018

 

Downstream Part 1

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000000.238256 qam21
2403000000-0.538256 qam28
3395000000-0.738256 qam27
4387000000-0.740256 qam26
5379000000-0.440256 qam25
6323000000-0.738256 qam24
7315000000038256 qam23
8307000000-0.440256 qam22
9291000000-0.238256 qam20
10283000000038256 qam19
11275000000038256 qam18
122670000000.238256 qam17
132590000000.240256 qam16
142510000000.540256 qam15
152430000000.540256 qam14
162350000000.438256 qam13
172270000000.738256 qam12
182190000000.738256 qam11
192110000000.740256 qam10
202030000001.238256 qam9
211950000001.740256 qam8
221870000001.740256 qam7
231790000002.240256 qam6
241710000002.440256 qam5

 

Downstream Part 2

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.670
2Locked38.9120
3Locked38.9530
4Locked40.980
5Locked40.350
6Locked38.9490
7Locked38.9420
8Locked40.3130
9Locked38.9150
10Locked38.9400
11Locked38.6240
12Locked38.9120
13Locked40.3140
14Locked40.3100
15Locked40.350
16Locked38.9120
17Locked38.960
18Locked38.990
19Locked40.3200
20Locked38.970
21Locked40.370
22Locked40.3290
23Locked40.3110
24Locked40.3180

 

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holtend4life
On our wavelength
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Message 3 of 26
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Re: Lag in fifa 19/COD for the past week

Upstream part 1

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000046.8512064 qam2
26030000046.8512064 qam1
33940000045.3512064 qam4
44620000045.8512064 qam3

 

Upstream part 2

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0010
3ATDMA0000
4ATDMA0010

 

Network Log

Time Priority Description

2018-12-04 15:39:42.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-07 04:11:29.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-08 00:36:29.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-10 03:36:51.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 12:21:25.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-13 17:44:39.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-14 17:17:26.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-17 00:42:48.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-17 22:15:04.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 00:56:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 06:24:09.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 12:33:54.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 20:36:18.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 04:40:26.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 07:15:24.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 10:48:31.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-28 09:00:55.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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holtend4life
On our wavelength
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Message 4 of 26
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Re: Lag in fifa 19/COD for the past week

If anyone has any idea what it may be, that would be great... think it may be the downsteam?

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punchchris
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Message 5 of 26
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Re: Lag in fifa 19/COD for the past week

Hey! I've been noticing it too over the past week or so. I tried ringing them up and they said its being fixed and its a very complex issue in the area. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9957faba8ec9b49ae150fc26566557b1c16b4c42

 

My choke is insane at the moment and there is nothing we can do Smiley Sad just have to wait it out I guess. 

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holtend4life
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Message 6 of 26
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Re: Lag in fifa 19/COD for the past week

Ah ok, just wondering if you're in the same area as me? Im in Homerton E9

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zeroZshadow
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Message 7 of 26
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Re: Lag in fifa 19/COD for the past week

Just wanted to tag onto this topic as I've been seeing the same issues since 2 weeks ago.

Everything has been running fine before, but now I had "severe" packet loss which is mostly noticeable in twitch streams and games.

My BQM also shows up to 10% packet loss! https://www.thinkbroadband.com/broadband/monitoring/quality/share/5569cff8f8ccb17dde023494e6496ceb72...

This is postcode N7, area 15 I think.

 

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Conwakk
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Message 8 of 26
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Re: Lag in fifa 19/COD for the past week

Having this exact same problem, N7 postcode area 15 as well

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holtend4life
On our wavelength
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Message 9 of 26
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Re: Lag in fifa 19/COD for the past week

Seems like it’s an issue in our area, the timeframe for the issues is the same as yours that I’ve been experiencing. 

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punchchris
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Message 10 of 26
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Re: Lag in fifa 19/COD for the past week

N1 for me, and it seems we're all experiencing it!! What a shame!
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