Same problem here London N4 Finsbury Park, area code 15. Games like Black Ops 4, Battlefield 5 become unplayable online after 5 minutes. I bought new cat5e cable and using wired connection straight into superhub 2, still getting extreme packet loss, high ping, rubberbanding. Going on 2 weeks now. I have reset hub, makes no difference . Never had this problem, been with Virgin a long time . Please fix it.