Virgin Media Community

[Londonjo]

Same problem here London N4 Finsbury Park, area code 15. Games like Black Ops 4, Battlefield 5 become unplayable online after 5 minutes. I bought new cat5e cable and using wired connection straight into superhub 2, still getting extreme packet loss, high ping, rubberbanding. Going on 2 weeks now. I have reset hub, makes no difference . Never had this problem, been with Virgin a long time . Please fix it.

[aolmessenger]

I am seeing the same thing in Hackney E8 - it is making online games unplayable.

[stucla]

Same here - N7.  Please sort it out!

[Fb19]

Same - N4, area 15 - even bought a new router to see if that was the problem (5G has been dropping a lot on SH2). 

[zeroZshadow]

A small update from my end.

I've changed my SH3 into modem mode, and hooked up a good router (Netgear XR500). This has removed the latency spikes, but has not made any improvements to the packetloss I am seeing in the games, and on my BQM as seen here https://www.thinkbroadband.com/broadband/monitoring/quality/share/5569cff8f8ccb17dde023494e6496ceb72...

I've also tried rebooting the hub, moving it to a cooler place, and turned off most of my other network devices. None of these seem to have ANY impact on the issue.

I will try calling support again on wednesday, but sadly the last time I tried this I got a man that did nothing but ensure me everthing was fine and I'd just have to follow his wifi improvement tips (I'm not using wifi....)

[Londonjo]

I'm not using wifi either. And their status page is showing no problems in the area when multiple people are having problems in area 15 for about 10 days now.

[Jay429]

Yea area 15 live in tufnell park, n7 and games unplayable with lag spikes. Customer support chat is USELESS!!
Fuming..

[Londonjo]

Someone said they were told by a engineer that it will be fixed Tuesday , so hopefully that's going to happen.  

[holtend4life]

Oh right, as In tomorrow or next Tuesday? 

Sorry, utterly impatient haha!

[Londonjo]

2nd January, but then someone else was told the 4th when they contacted virgin. 

Main thing is they at least seem to acknowledge there is a area problem. Let's hope they fix it this week 😐