Lag Spikes

[whosagooner]

Hi all,

Whenever I game I get lag spikes. I play wired and also the following ping test I have done directly to the Superhub 3 in modem mode.

My router status information is as follows...

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1406	4132
2	Locked	40.3	1390	3951
3	Locked	40.9	1401	4152
4	Locked	40.3	1381	3855
5	Locked	40.3	1392	3574
6	Locked	40.3	1392	3624
7	Locked	40.9	1371	3126
8	Locked	40.3	1421	2928
9	Locked	40.3	1447	3076
10	Locked	40.3	1472	2948
11	Locked	40.9	1315	2384
12	Locked	40.3	1279	2620
13	Locked	40.9	1227	1981
14	Locked	40.3	1216	1958
15	Locked	40.3	1232	1960
16	Locked	40.3	1175	1977
17	Locked	40.9	1045	2049
18	Locked	40.9	893	1461
19	Locked	40.3	787	1423
20	Locked	40.9	710	1336
21	Locked	40.3	659	1289
22	Locked	40.3	628	1126
23	Locked	40.3	633	943
24	Locked	40.3	549	1030

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.8	5120	64 qam	1
2	53700000	44.3	5120	64 qam	2
3	46200000	43.8	5120	64 qam	3
4	39400000	43.5	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

29/08/2021 17:50:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 17:48:36	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:34:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 13:39:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 13:23:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 13:22:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:32:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:32:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:31:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:31:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:29:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:28:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:28:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:28:19	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:28:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:28:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:27:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:27:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:27:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 11:05:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

The critical warnings from the Network Log I assume are an issue?

Any help would be hugely appreciated.

Regards

George

[mpmc]

If the router stats are still showing those PostRS errors now like in the original post and they remain high after a 60s pinhole reset, that suggest a loose connection or network noise somewhere.

VM forum staff should've noticed that and booked in a tech visit some time ago!

[David_Bn]

Good Morning @whosagooner, thanks for coming back to the thread, and I'm sorry that this has been ongoing.

I have been able to contact my colleagues you have spoken with and am seeking any updates they have been issued.

We will be in touch as soon as possible.

Kindest regards,

David_Bn

[whosagooner]

Ok thanks. Hopefully you come back to me 😐