Keep getting kicked from GTA Online (XBOX SERIES X)

[andy1027]

I keep getting kicked from GTA Online. Can play for about 5 minutes and then this message comes up. WiFi is always very good and I have never had any issues. Xbox WiFI and multiplayer tests all come back with very good results. Yet when trying to play GTA Online lately I keep getting the message "Connection to the session lost due to an unknown network error. Please return to Grand Theft Auto V and try again".

The Xbox itself never loses connection to my Super Hub 3 
We don't have any issues with the WiFi at present
Rockstar Service Status reports that all their servers are up just fine
Xbox says NAT type shows as open
Rebooted console

Any ideas? 

EDIT: Have included Router Status information incase there is something there that doesn't look right. 

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	323000000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	323000000	-2.7	38	256 qam	24
2	235000000	-2	38	256 qam	13
3	243000000	-2.4	40	256 qam	14
4	251000000	-2.2	40	256 qam	15
5	259000000	-2.2	40	256 qam	16
6	267000000	-2.2	40	256 qam	17
7	275000000	-2.4	38	256 qam	18
8	283000000	-2.2	38	256 qam	19
9	291000000	-2.4	40	256 qam	20
10	299000000	-2	40	256 qam	21
11	307000000	-2.4	40	256 qam	22
12	315000000	-2.7	38	256 qam	23
13	331000000	-2.7	38	256 qam	25
14	339000000	-3	38	256 qam	26
15	347000000	-3	38	256 qam	27
16	355000000	-3	38	256 qam	28
17	363000000	-3	38	256 qam	29
18	371000000	-2.7	38	256 qam	30
19	379000000	-2.7	38	256 qam	31
20	387000000	-3.2	39	256 qam	32
21	395000000	-3.4	38	256 qam	34
22	403000000	-3.5	38	256 qam	35
23	411000000	-3.4	38	256 qam	36
24	419000000	-3.5	38	256 qam	37

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	8994	0
2	Locked	38.9	7925	36
3	Locked	40.3	8308	24
4	Locked	40.3	7887	0
5	Locked	40.3	6495	0
6	Locked	40.3	5733	0
7	Locked	38.9	5557	13
8	Locked	38.9	5202	0
9	Locked	40.3	6116	52
10	Locked	40.3	6634	26
11	Locked	40.3	6658	0
12	Locked	38.9	8137	0
13	Locked	38.9	7312	0
14	Locked	38.9	7669	0
15	Locked	38.9	8355	0
16	Locked	38.9	10043	0
17	Locked	38.9	9353	0
18	Locked	38.9	9740	0
19	Locked	38.6	10815	0
20	Locked	39.8	10966	0
21	Locked	38.9	13477	0
22	Locked	38.9	12437	0
23	Locked	38.9	13124	0
24	Locked	38.6	13767	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400000	47.5	5120	64 qam	10
2	46200000	47.5	5120	64 qam	9
3	32600000	47	5120	64 qam	11
4	25800000	46.8	5120	32 qam	12

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	4	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	4	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	321332
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	321331
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[andy1027]

Set up the BQM yesterday afternoon. Here are the results thus far. 

Haven’t used or shared a BQM before so here are a range of URLs to choose from:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/48655a5f53b8432c1e00936118effdddcf554983-15-03-2022

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/48655a5f53b8432c1e00936118effdddcf554983-15-03-2022]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/48655a5f53b8432c1e00936118effdddcf554983-15-03-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/48655a5f53b8432c1e00936118effdddcf554983-15-03-2022.png[/img][/url]

[andy1027]

[Adduxi]

Your BQM is getting "busy" from around 4pm to 12 midnight.   It could be over utilisation in your area at peak times?

Keep an eye on the PostRS errors btw, they should be zero, and if not, insist on a technician to fix it.  However be aware, if the technician finds "no fault" you will be charged, I think it's £25 ?

[andy1027]

Well surely if they aren't zero (which they aren't) there is an issue somewhere and thus I couldn't be charge the £25?

Is there a checklist of things I can check before insisting on technician?

[andy1027]

Latest BQM reading:

Link: Latest BQM 

[Adduxi]

---

@andy1027 wrote:

Latest BQM reading:

<snip>

---

Yes, that hump is also apparent on the main Belfast router ;

Also on my Hub 5;

[Adduxi]

---

@andy1027 wrote:

Well surely if they aren't zero (which they aren't) there is an issue somewhere and thus I couldn't be charge the £25?

<snip>  

---

Yes, fully agree, but it's down to the technician.  If you can prove the problems, they shouldn't charge. 

As for a check list, your done all the basics from your end and there is not much more you can do IMHO.

[andy1027]

Hi Paulina could this be flagged for a tech to visit and investigate? Thanks 

[Tom_W1]

Hi @andy1027, thanks for your post although I'm sorry to hear of these issues persisting for you.

I can't book a technician straight away, but I do want to run some diagnostics first that may sway me that way depending on the findings.

I'm going to pop you a PM in a moment so please expect this, and respond when you can.

Many thanks

[Tom_W1]

Hi @andy1027, thanks a lot for your confirmation of details privately.

I've ran all checks possible on the network and power levels to the Hub, and everything is within specifications and there is no sign of any congestion issues anywhere on the network - all is working as it should be so I cannot send a technician as things stand.

Does this happen for you when you're connected through an ethernet cable too?

Many thanks