Menu
Reply
  • 8
  • 0
  • 0
TikTak
Joining in
49 Views
Message 11 of 12
Flag for a moderator

Re: Issue, SH3? Area? VM? Really don't know ...

Just to keep this barely alive.

The latency issue seemed to be OK for the last few days (although not a massive amount of use) that was until last night and we're back to how it was. I left it until about an hour ago when I tried and again and as before, as soon as I use it, it's a nightmare.

Here's the BQMs from the 24th and the last 24h. Most of the day it was in use on the the 24th, whereas the last 24h you can probably tell where I tried to use it.

VirginBB Latency Festive.png

 I will call VM again in the New Year and check on if they are actually going to dig up my road in a crazy attempt to fix this.

HNY to you all!

0 Kudos
Reply
  • 10.26K
  • 275
  • 596
Forum Team
Forum Team
18 Views
Message 12 of 12
Flag for a moderator

Re: Issue, SH3? Area? VM? Really don't know ...

Hi TikTak,

Thanks for getting in touch. I am sorry to see you have had trouble with your connection.
 
I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

Try on separate devices.

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

Make sure device is capable of agreed speed.

Check wireless card slide.

Take care. 

 Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply