on 20-09-2022 11:47
Is this a bad result? My sons say that it is affecting their gaming.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4e6c441097d927c985d51ee6f9253a758bb90d22-20-09-2022
Answered! Go to Answer
on 20-09-2022 11:55
Yes - that level of packet loss (the intermittent red fringe across the top) will seriously impair gaming, and when it occurs would also harm other latency sensitive uses like video calls or live streaming. Basically, the radio-frequency connection between your hub and VM's network has an intermittent noise problem, and when it is present then 3-5% of data is being corrupted and has to be re-requested. For those sorts of uses mentioned, the re-requested data arrives too late to be useful, and that results in a very poor user experience.
That'll need VM to investigate and fix, but if phoning you will find that customer services agents have zero understanding of concepts like packet loss.
on 20-09-2022 11:55
Yes - that level of packet loss (the intermittent red fringe across the top) will seriously impair gaming, and when it occurs would also harm other latency sensitive uses like video calls or live streaming. Basically, the radio-frequency connection between your hub and VM's network has an intermittent noise problem, and when it is present then 3-5% of data is being corrupted and has to be re-requested. For those sorts of uses mentioned, the re-requested data arrives too late to be useful, and that results in a very poor user experience.
That'll need VM to investigate and fix, but if phoning you will find that customer services agents have zero understanding of concepts like packet loss.
on 22-09-2022 12:14
Hey piggo64, thank you for reaching out and sending this BQM over.
This is not great and we will need to run some in-depth tests together via PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 26-09-2022 08:02
on 26-09-2022 11:57
on 26-09-2022 14:26
on 26-09-2022 15:02
on 27-09-2022 07:27
on 27-09-2022 08:33
Hi folks,
I'm tagging onto this forum post in the hope someone can help me.
I attach my BQM taken this morning (27th September 2022) from my home in Newport Wales.
The latency to my eyes doesn't look good but hopefully someone can confirm there's an issue or if this a pretty normal looking graph.
Thanks in advance for replies and or suggestions if there's something wrong.
Steve
on 29-09-2022 09:56
Hey oram01, thank you for reaching out and I am sorry you are having some connection issues.
I have done some checks on my side and everything is looking fine and good.
The levels are all in green which is good, how has the connection been since posting this? Thanks
Matt - Forum Team
New around here?