Internet

[Tonymc41]

Please can someone look at my hub status I sent in I’m in need of the connection faster please ty 

[Akua_A · Accepted solution]

Hi @Tonymc41,

Welcome back to our community forums.

Sorry to hear you are having issues with your connection speeds. We can understand the frustration this may have caused. I have had a look into your account regarding this. 

There appears to be a local outage that may be affecting your service. Our teams have been made aware and are currently working to resolve this. The current estimated fix time 19 JUL 2021 15:00.

Please let me know if the issue persists and if you need any further help.

Thanks,

[Tonymc41]

I hope this gets sorted n thankyou everyone 

[Akua_A]

No problem @Tonymc41. Happy to help 🙂

Please let me know if the problem persists after and we will do our best to help.

Thanks,

[Tonymc41]

Ty so much Iv never had much problems, it’s only really happened wen the upgrade m600 was done, hopefully no more problems ty

[Akua_A]

We further apologise for this @Tonymc41.

We hope to resolve this for you as soon as possible.

Thanks, 

[Tonymc41]

Hi can you tell me if your diagnostic works I’m trying to get the virginmedia speed test to see wat I’m having now, but it’s giving error 404 can’t do it ty

[Akua_A]

Thank you for getting in touch with us regarding this.

Just to confirm, is this the link you are using virg.in/speedtest ? Are you also able to provide a screen shot of this? (while omitting personal details)

Thanks,

[Tonymc41]

You have giving me a link to test speed it says 404 error then wen I do the other one that comes up it says router not connected 

[Tonymc41]

Yes il do it now