on 16-07-2021 18:59
Please can someone look at my hub status I sent in I’m in need of the connection faster please ty
Answered! Go to Answer
on 19-07-2021 12:13
Hi @Tonymc41,
Welcome back to our community forums.
Sorry to hear you are having issues with your connection speeds. We can understand the frustration this may have caused. I have had a look into your account regarding this.
There appears to be a local outage that may be affecting your service. Our teams have been made aware and are currently working to resolve this. The current estimated fix time 19 JUL 2021 15:00.
Please let me know if the issue persists and if you need any further help.
Thanks,
on 19-07-2021 12:13
Hi @Tonymc41,
Welcome back to our community forums.
Sorry to hear you are having issues with your connection speeds. We can understand the frustration this may have caused. I have had a look into your account regarding this.
There appears to be a local outage that may be affecting your service. Our teams have been made aware and are currently working to resolve this. The current estimated fix time 19 JUL 2021 15:00.
Please let me know if the issue persists and if you need any further help.
Thanks,
on 19-07-2021 12:47
I hope this gets sorted n thankyou everyone
on 19-07-2021 13:01
No problem @Tonymc41. Happy to help 🙂
Please let me know if the problem persists after and we will do our best to help.
Thanks,
on 19-07-2021 13:04
on 19-07-2021 13:08
We further apologise for this @Tonymc41.
We hope to resolve this for you as soon as possible.
Thanks,
on 19-07-2021 15:15
on 19-07-2021 15:23
Thank you for getting in touch with us regarding this.
Just to confirm, is this the link you are using virg.in/speedtest ? Are you also able to provide a screen shot of this? (while omitting personal details)
Thanks,
on 19-07-2021 17:06
You have giving me a link to test speed it says 404 error then wen I do the other one that comes up it says router not connected
on 19-07-2021 17:06