Internet

[Tonymc41]

I’m sick of virginmedia taking £91 every month and have not had great internet my kids are getting far far less this has been going on for months fed up with hearing my teenagers shouting there lagging, this has happened ever since the new upgrade broadband, my son has waiting nearly 12 hours on a game to download its rediculous, someone help the calls are all the same ty

[Andrew-G]

Probably a noisy cable connection.  If you've already restarted the hub, checked the coax cable connectors are finger tight, then next step is to take a look at the hub's status.  That'll look like techno-babble to you, but there's people here can read it, so if you read and carefully follow the instructions below we can try and identify a resolvable fault - and with that staff can book you a technician.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

If you're worried about doing this, get those lazy teenagers off their backsides and get them to post the data.

[Tonymc41]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	5.5	40	256 qam	24
2	139000000	4	40	256 qam	1
3	147000000	4.3	40	256 qam	2
4	155000000	4.5	40	256 qam	3
5	163000000	4.6	40	256 qam	4
6	171000000	4.8	40	256 qam	5
7	179000000	4.6	40	256 qam	6
8	187000000	4.9	40	256 qam	7
9	195000000	4.8	40	256 qam	8
10	203000000	4.9	40	256 qam	9
11	211000000	4.9	40	256 qam	10
12	219000000	5.1	40	256 qam	11
13	227000000	5.1	40	256 qam	12
14	235000000	5.1	40	256 qam	13
15	243000000	5	40	256 qam	14
16	251000000	5	40	256 qam	15
17	259000000	5.1	40	256 qam	16
18	267000000	5.4	40	256 qam	17
19	275000000	5.1	40	256 qam	18
20	283000000	5.1	40	256 qam	19
21	291000000	5.3	40	256 qam	20
22	299000000	5.6	40	256 qam	21
23	307000000	6	40	256 qam	22
24	315000000	5.9	40	256 qam	23

Downstream bonded channels

[Tonymc41]

ID
1 53700009 45.5 5120 64 qam 2
2 39400041 44 5120 64 qam 4
3 46200000 45.5 5120 64 qam 3
4 60300043 45.5 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[Tonymc41]

I hope Iv done this right lol

[Tonymc41]

Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
vca69834ncxv9873254k;fg87dsfd


Primary Downstream Service Flow
SFID 9735
Max Traffic Rate 690000278
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 13150
Max Traffic Rate 44000278
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

[Tonymc41]

Description
15/07/2021 18:43:15 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 14:19:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 10:45:24 notice Touchstone SW Upgrade Reboot Delayed due to Call in Progress;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:22:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:20 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:17:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Tonymc41]

I don’t know if I have got it all there but hope so lol ty

[Tonymc41]

Hi can someone tell me what’s going on if this is ok

[legacy1]

Looks like you have a connect issue going by the logs.

run cmd and
ping -t 194.168.4.100
for 24hrs and press CTRL + pause to see what packet loss your getting on a wired connection.