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iamthenewph7
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Message 11 of 16
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Re: Internet is constantly dropping out

There is no problem with Internet dropping out at the moment...... however, spurious "Steerlist" items appeared in wireless filter list when I configured the security on wireless. I could not remove these entries without them reappearing again. I had to set the hub back to default, rebooted everything and then had to set it up again. Then all the "Steerlist" items disappeared permanently.

After this I tried to connect my Chromecast 2. This took several attempts to configure it. That seems to be working OK at the moment.
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Forum Team (Retired) Heather_J
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Message 12 of 16
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Re: Internet is constantly dropping out

Hello iamthenewph7, 

Thanks for the update Smiley Happy

Good to hear that you've noticed an improvement with your new kit. 

Let us know if we can help with anything else. 

Take care. 

Heather_J

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ntlworld999
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Message 13 of 16
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Re: Internet is constantly dropping out

I am on 350 meg, & Internet is constantly dropping out, its hard to pin down, but at night it seems to go off, nearly every 5 minutes, shuts off, & then instanly comes back on, of course crashing games, PC, & films, in the mean time.      

The cable to my house is 20 years old, but despite all the many visits & faults, they have still not done a re-pull, cable change.

I am here again, sat here waiting for Virgin tech, the last one was here 3 days ago. 

He put on a 6 bar meter, showing signal strength to the house input,  ALL WAS RED, & JUST ONE GREEN, he said all 6 should be green, so there was no broadband signal.    He said that is pathetic, you dont have a supply. then it came on, he was fiddling with his equipment, & it went off again,  ON & OFF

When it goes off, the superhub 3, shows the hand shaking green symbol trying to boot up again, so it has lost its connection for a second.

I use the superhub 3, as a slave, to a NightHawk X10,  anyway he changed the superhub 3, & I got the £400 NightHawk X10 changed to another new one.

To eliminate my stuff,  we did away with the Netgear, & just used the Superhub, & all worked fine, He was packing up, all signal strength good, 

THEN IT WENT OFF AGAIN AS HE WAS WATCHING IT,   So clearly its an intermitant external fault, which cannot be found.

Again fine for a bit, & at the night after, all off every 5 minutes, same as before.   There is clearly an issue with external street box, or exchange,  equipment, & the second they test the signal & its OK they presume, there is no intermitant external fault, & its now fixed, (( ITS NOT )) 

The 5 minute event, seems more like a control box unit, tripping out on heat, or over load etc. 

                       

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ntlworld999
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Message 14 of 16
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Re: Internet is constantly dropping out

UPDATE,  The new engineer turned up today, he said, its no wonder you are loosing connection, you have no sigmal strength.

I recall last week, that tech saying same, strength was too low, & on leaving he increased them, to within the acceptable limits & he showed me.

HOWEVER, today, they had all dropped FROM WHAT THEY WERE LAST WEEK tech said its impossible, they would not drop 6 plus units.

When he arrived to day they were, 0.5 low and  -7.5 high ( the utter minimum is -6 )

he said, I was on top level of a new cabinet box, & I had the best strength, yet, it was a low reading,

so he put in the house a plug in STRENGTH BOOSTER,

set them at, 2.4 low, & -0.5 high, & as yet no problems.     He said, there was nothing anyone could have done in the box, it was all set at maximum,

yet not enough to go around.        

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wurzinio
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Message 15 of 16
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Re: Internet is constantly dropping out

Just read your messages - It's like deja Vu - VM have been oversubscribed in my area for years - the results are as you have described, constant drop outs - signal strength issues, bandwidth sharing and the company not accepting any ownership of the problems - what do you do? Jump ship??

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Forum Team (Retired) Emma_E
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Message 16 of 16
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Re: Internet is constantly dropping out

Hi wurzinio,

 

 Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

 

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

 

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

 

Try on separate devices.

 

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

 

Make sure device is capable of agreed speed.

 

Check wireless card slide.

 

Take care.

 

 Emma


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