on 15-06-2022 08:58
Between the hours of 8pm and 11pm my connection drops to zero upload.
I am on the 1gb package with a Hub 4. Not long after installation I was visited by a technician as I had noted the issue and all the technician did was restart my hub and show me how fast the daily mail loads on his phone on my wifi.
Since then - to ensure this is not an issue my end, I have;
Placed the hub 4 in modem mode
Installed an ASUS TUF Gaming AX5400
6m Cat7 cable
TP-Link TL-SG1055 switch
3m Cat 7 cable
Gig port on PC
All brand new.
Last night while streaming - my browsers began presenting like they had no active internet connection - but I was still streaming. So my internet was working.
Here is the traceroute from that time.
any advice welcome.
on 15-06-2022 13:36
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 5.000000 | 40.366287 | QAM256 | 25 |
1 | 139000000 | 5.800003 | 40.366287 | QAM256 | 1 |
2 | 147000000 | 5.699997 | 40.946209 | QAM256 | 2 |
3 | 155000000 | 5.500000 | 40.366287 | QAM256 | 3 |
4 | 163000000 | 5.000000 | 40.366287 | QAM256 | 4 |
5 | 171000000 | 4.699997 | 40.946209 | QAM256 | 5 |
6 | 179000000 | 4.599998 | 40.946209 | QAM256 | 6 |
7 | 187000000 | 4.800003 | 40.366287 | QAM256 | 7 |
8 | 195000000 | 4.900002 | 40.946209 | QAM256 | 8 |
9 | 203000000 | 5.000000 | 40.946209 | QAM256 | 9 |
10 | 211000000 | 5.099998 | 40.366287 | QAM256 | 10 |
11 | 219000000 | 5.199997 | 40.946209 | QAM256 | 11 |
12 | 227000000 | 5.500000 | 40.946209 | QAM256 | 12 |
13 | 235000000 | 5.800003 | 40.366287 | QAM256 | 13 |
14 | 243000000 | 5.699997 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 5.800003 | 40.946209 | QAM256 | 15 |
16 | 259000000 | 5.599998 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 5.699997 | 40.946209 | QAM256 | 17 |
18 | 275000000 | 5.900002 | 40.946209 | QAM256 | 18 |
19 | 283000000 | 5.599998 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 5.699997 | 40.946209 | QAM256 | 20 |
21 | 299000000 | 5.900002 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 5.900002 | 40.946209 | QAM256 | 22 |
23 | 315000000 | 5.599998 | 40.946209 | QAM256 | 23 |
24 | 323000000 | 5.000000 | 40.366287 | QAM256 | 24 |
26 | 339000000 | 5.199997 | 40.946209 | QAM256 | 26 |
27 | 347000000 | 5.099998 | 40.946209 | QAM256 | 27 |
28 | 355000000 | 5.300003 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 5.300003 | 40.366287 | QAM256 | 29 |
30 | 371000000 | 5.099998 | 40.366287 | QAM256 | 30 |
31 | 379000000 | 5.000000 | 40.946209 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.946209 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
6 | Locked | 40.946209 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.946209 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.946209 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 40.946209 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37 | 96 | 4K | 1880 | QAM4096 | 424 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
37 | Locked | 44 | 3.9 | 129561117 | 0 |
on 15-06-2022 13:37
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 43.020599 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 44.020599 | 5120 KSym/sec | 64QAM | 1 |
3 | 39400000 | 44.020599 | 5120 KSym/sec | 64QAM | 2 |
4 | 32600000 | 43.520599 | 5120 KSym/sec | 64QAM | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 17-06-2022 13:50
Hi @Pitlanes,
Welcome to our community forums and thank you for your first posts.
Sorry to hear you have been having issues with your service speeds. We can understand this is not ideal and we want to best help. I am unable to locate your service on our systems. Does service only drop between 8 pm-11 pm? Have you been in contact with our team regarding this since the technician's visit? If so, what was discussed?
Thanks,
on 17-06-2022 14:09
Hi there. Yes. Only between those times I specifically notice the upload drops to zero.
Honestly, only via twitter, whom directed me here. I was genuinely really not happy with the technician that came before.
Given I've replaced all the hardware my side I'm convinced it's a service problem.
Us there a way for me to help you find my service?
on 20-06-2022 13:39
Hi Pitlanes,
Can I please ask if you are able to see if this happens with no 3rd party equipment attached.
I will send you a private message as well to obtain account details.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 20-06-2022 15:16
I have replied to the private message.
The third party equipment was added to remove the hub as much as possible because, if anything, the issue is worse with just the Hub 4. So now it's in modem mode.
The issue is not reliably repeatable.
But randomly and intermittently between 8pm-11pm ish most evenings upload will drop to zero. Download remains generally 800+.
on 22-06-2022 17:18
Hey Pitlanes thank you for reaching out. I will let the agent know you have replied to his PM.
Kind regards
Matt - Forum Team
New around here?
on 07-07-2022 15:18