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Intermittent Zero Upload

Pitlanes
Joining in

Between the hours of 8pm and 11pm my connection drops to zero upload.

I am on the 1gb package with a Hub 4. Not long after installation I was visited by a technician as I had noted the issue and all the technician did was restart my hub and show me how fast the daily mail loads on his phone on my wifi.

Since then - to ensure this is not an issue my end, I have;

Placed the hub 4 in modem mode
Installed an ASUS TUF Gaming AX5400
6m Cat7 cable
TP-Link TL-SG1055 switch
3m Cat 7 cable
Gig port on PC

All brand new.

Last night while streaming - my browsers began presenting like they had no active internet connection - but I was still streaming. So my internet was working.

Here is the traceroute from that time.
any advice welcome.
traceroute.PNG

My Broadband Ping - my virgin connection
8 REPLIES 8

Pitlanes
Joining in

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000005.00000040.366287QAM25625
11390000005.80000340.366287QAM2561
21470000005.69999740.946209QAM2562
31550000005.50000040.366287QAM2563
41630000005.00000040.366287QAM2564
51710000004.69999740.946209QAM2565
61790000004.59999840.946209QAM2566
71870000004.80000340.366287QAM2567
81950000004.90000240.946209QAM2568
92030000005.00000040.946209QAM2569
102110000005.09999840.366287QAM25610
112190000005.19999740.946209QAM25611
122270000005.50000040.946209QAM25612
132350000005.80000340.366287QAM25613
142430000005.69999740.366287QAM25614
152510000005.80000340.946209QAM25615
162590000005.59999840.366287QAM25616
172670000005.69999740.946209QAM25617
182750000005.90000240.946209QAM25618
192830000005.59999840.946209QAM25619
202910000005.69999740.946209QAM25620
212990000005.90000240.366287QAM25621
223070000005.90000240.946209QAM25622
233150000005.59999840.946209QAM25623
243230000005.00000040.366287QAM25624
263390000005.19999740.946209QAM25626
273470000005.09999840.946209QAM25627
283550000005.30000340.366287QAM25628
293630000005.30000340.366287QAM25629
303710000005.09999840.366287QAM25630
313790000005.00000040.946209QAM25631

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked40.36628700
2Locked40.94620900
3Locked40.36628700
4Locked40.36628700
5Locked40.94620900
6Locked40.94620900
7Locked40.36628700
8Locked40.94620900
9Locked40.94620900
10Locked40.36628700
11Locked40.94620900
12Locked40.94620900
13Locked40.36628700
14Locked40.36628700
15Locked40.94620900
16Locked40.36628700
17Locked40.94620900
18Locked40.94620900
19Locked40.94620900
20Locked40.94620900
21Locked40.36628700
22Locked40.94620900
23Locked40.94620900
24Locked40.36628700
26Locked40.94620900
27Locked40.94620900
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.94620900

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37964K1880QAM4096424



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37Locked443.91295611170

 

My Broadband Ping - my virgin connection

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000043.0205995120 KSym/sec64QAM4
24620000044.0205995120 KSym/sec64QAM1
33940000044.0205995120 KSym/sec64QAM2
43260000043.5205995120 KSym/sec64QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0010
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

My Broadband Ping - my virgin connection

Hi @Pitlanes,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with your service speeds. We can understand this is not ideal and we want to best help. I am unable to locate your service on our systems. Does service only drop between 8 pm-11 pm? Have you been in contact with our team regarding this since the technician's visit? If so, what was discussed?

Thanks,

 

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi there. Yes. Only between those times I specifically notice the upload drops to zero.

Honestly, only via twitter, whom directed me here. I was genuinely really not happy with the technician that came before.

Given I've replaced all the hardware my side I'm convinced it's a service problem.

Us there a way for me to help you find my service?

My Broadband Ping - my virgin connection

Hi Pitlanes,

Can I please ask if you are able to see if this happens with no 3rd party equipment attached.

I will send you a private message as well to obtain account details.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

I have replied to the private message.

 

The third party equipment was added to remove the hub as much as possible because, if anything, the issue is worse with just the Hub 4. So now it's in modem mode.

The issue is not reliably repeatable.

But randomly and intermittently between 8pm-11pm ish most evenings upload will drop to zero. Download remains generally 800+. 

My Broadband Ping - my virgin connection

Hey Pitlanes thank you for reaching out. I will let the agent know you have replied to his PM.

Kind regards

Matt - Forum Team


New around here?

legacy1
Alessandro Volta
Is QoS/BWM enabled on your router?

You will need to connect only a PC to the hub in modem mode which to allow a new a new MAC power off hub for two mins or if you know how copy your router WAN MAC (not hub) to your PC NIC then test speed.
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