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Intermitant service issues

well you got to love virgin media - dire service - been having intermitant issues for last year and longer - latest issue now icing on cake - fault code F007394337 - 6th September 2019 - they have identified the problem and a engineer is on route - must be on cruse ship as now on the 30/10/19 and still having same issue .
so struggle to play online gaming for 3 months - due to ping - disconnections - but you still expect to charge customers for full services as issue is intermitant
cant get any information on fault - very frustrating - we all know cause for faults are mostly due to under investment - virgin trying to get stupid speeds out of outdated infrastructure - to look good in adverts ( look we are the fastest internet provider in the uk ) ( except you will have intermitant issues for months if you join us )

why cant the company be honest with the customers - 

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Re: Intermitant service issues

Hi Jock299, thnaks for your post.

 

Apologies for the ongoing issue in the area. I can confirm this caused by noise on the network - which by nature can be particularly tricky to identify & resolve.

 

It's currently estimated that this will be resolved by 06/11/19 so your service may be intermittent until then - it's longer than we'd like for a fault to be ongoing & we do appreciate the frustration this may cause, rest assured the engineers will be working hard & hopefully will get this sorted out sooner.

 

Please feel free to get back to us for an update, if there's anything else we can assist with in the meantime please let us know.

 

Tom 

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