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Inconsistent ping yet high speed

I have been facing this issue for some time now. I am paying for 200MB speed

As you can see below, when running a speedtest, the results are very convincing

https://imgur.com/a/W0V5blY

However, I experience constant high pings in game. Taking a look at the below, we can see why these happen.

https://imgur.com/a/A2woKGn

 

How do I start troubleshooting this? I work in IT so I should be able to understand most things explained here.

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Wise owl
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Re: Inconsistent ping yet high speed

You should be getting better than 133 Mb downloads with an ethernet connection.  Was that using WiFi by any chance? 

individual pings will vary, particularly if there are other device/s connected at the same time.

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Re: Inconsistent ping yet high speed

what area are you in?

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Re: Inconsistent ping yet high speed

Have you heard of a utility called PingPlotter.  Running from a windows PC it can show you the path through the internet and the varios delays going through each hop. Once you are outside of the VM network there is very little you can do to remediate any long delays between hops. 

However Ping Plotter gives you an insight to what is happening on the Internet.

Some ISP's can and do deschedule Ping packets if the network is congested. Ping Packets can be seen as Low priority and hence descheduled whilst VOIP packets are time sensitive and  are hopefully expedited.

Regards

kk

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Very Insightful Person
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Re: Inconsistent ping yet high speed

How do I start troubleshooting this? 

You connect to your hub, and don't log in, but click "check router status".  Post the contents of the tabs titled Downstream, Upstream, Network log in replies here as formatted text (not images, or links to images), ignore any "correct highlighted errors" messages.  One of the forum regulars will take a look for any obvious power, error to noise issues, and suggest further steps.

You can also visit Thinkbroadband.com create an account and set up a Broadband Quality Monitor, which will continuously monitor your connection (so long as your IP doesn't change) and provide a useful chart of latency and any packet loss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Inconsistent ping yet high speed

I usually do get closer to 200MB, no worries on that front. I always use cabled connection. Regarding other devices, there are others that are connected but no active download or massive data transfer that would cause spike to upwards of 200.

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Re: Inconsistent ping yet high speed

Around NW1, in Camden specifically. This seems to happen 3/4 days a week, where the ping spikes constantly.
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Re: Inconsistent ping yet high speed

Below  is the data you request. Thanks

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000009.640256 qam9
213900000011.140256 qam1
314700000010.540256 qam2
415500000010.140256 qam3
516300000010.140256 qam4
61710000001040256 qam5
71790000009.940256 qam6
81870000009.840256 qam7
91950000009.640256 qam8
102110000009.640256 qam10
112190000009.540256 qam11
122270000009.540256 qam12
132350000009.540256 qam13
142430000009.340256 qam14
152510000009.440256 qam15
16259000000940256 qam16
172670000008.840256 qam17
182750000008.840256 qam18
192830000008.340256 qam19
202910000007.540256 qam20
212990000007.640256 qam21
223070000007.340256 qam22
233150000007.340256 qam23
243230000008.540256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.91880
2Locked40.93616
3Locked40.922113
4Locked40.31690
5Locked40.31210
6Locked40.31080
7Locked40.31210
8Locked40.91400
9Locked40.91360
10Locked40.91390
11Locked40.91280
12Locked40.31130
13Locked40.31180
14Locked40.9960
15Locked40.9580
16Locked40.3600
17Locked40.3450
18Locked40.9320
19Locked40.3250
20Locked40.9440
21Locked40.3490
22Locked40.3710
23Locked40.3520
24Locked40.3320
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Re: Inconsistent ping yet high speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.275512064 qam10
2394000004.125512064 qam12
3462000004.225512064 qam11
4603000264.425512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

01/06/2020 18:11:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:30:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:19:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:19:47ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:08:30ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 11:03:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 13:38:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 23:24:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 18:20:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 18:05:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 17:42:45noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 17:42:4Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 17:41:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 17:39:10criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Inconsistent ping yet high speed

Thank you for your post Ihavesomeissues.

 

I can see there's currently a known area fault that may be affecting your services. I'll include some information on this below.

 

Fault: Utilisation

Reference: F007941842

Estimates repair date: 24 JUN 2020 16:05

 

You may be able to find updates on this on our service status page, although if not you can still get an update by quoting the above reference to any agent who can then provide this for you.

 

Thank you, Emily.

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