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I've been getting high ping while playing games

Euan2
Joining in

on ‎23-09-2021 16:27

I used to get around 8 ping to my local servers like same city, but recently no matter if it's my neibors or London my lowest ping will be around 20-25, could someone help me, I have the hub 3, if they're anything that can fix it or anything. Thanks for reading 

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5 REPLIES 5

legacy1
Alessandro Volta

on ‎25-09-2021 22:21

whats your ping to the VM WAN gateway IP?
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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mjpartyboy
Fibre optic
In response to legacy1

on ‎26-09-2021 12:51

Around 25ms sounds about right for DOCSIS broadband and is still fine for gaming online.
SH2 modem mode | AC86U router | AC68U node
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John_GS
Forum Team
Forum Team

on ‎27-09-2021 11:55

Hi Euan2

 

Thanks for posting and welcome to the community.

 

Sorry to hear of the issues with the online gaming. 

 

I've had a check of the system - no issues are showing. Are you still having issues? If so, are other devices affected? 

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Gareth_L
Forum Team
Forum Team

on ‎29-09-2021 12:03

Hello again Euan2

How are things looking now?

Gareth_L

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hortonj88
Fibre optic

on ‎11-11-2021 12:28

25ms is playable and a lot better than most people are complaining about on this forum.

 



********************************************************
Left Virgin Media in 2020 after being fobbed off one too many times about over utilisation.


Now: BT FTTP 900/110 connected an ASUS RT-AC86U router.


https://www.speedtest.net/result/12098955842.png
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