Huge ping spikes while gaming

[PhilDuck]

Sometime around October 2021 my internet went down for just over a day. I was told on the phone they had recevied calls from others in the area and someone would be fixing it which they did. Since then I have had huge ping spikes in games most noteably Rocket League where its makes the game literally unplayable at times.

I use a Wired Connection & have also replaced all ethernet cables just incase, also done the basic stuff like restarting the router etc.

I have called twice to get this sorted but haven't gotten anywhere. The first guy I spoke to changed my wifi settings (still not sure why as I mentioned it was happening on a wired connection). So I had to spend an hour resetting all my alexa devices after that.

Second person I spoke to said something about noise and sending a ping or something to my deivce which could take 48 hours but I still have the problem. Included below are the thinkbroadband graphs.

Thinkbroadband graph & live link + router status infomation I see other people post but if there's anything else you need let me know.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/89d47fa5ea723f1e7b2675dfbd57b56865...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	0.9	38	256 qam	1
2	419000000	0.9	38	256 qam	2
3	427000000	0.2	38	256 qam	3
4	435000000	0.4	38	256 qam	4
5	443000000	-0.2	38	256 qam	5
6	451000000	0.2	38	256 qam	6
7	459000000	0	38	256 qam	7
8	467000000	0.5	38	256 qam	8
9	475000000	0	38	256 qam	9
10	491000000	0.2	38	256 qam	11
11	499000000	0.2	38	256 qam	12
12	507000000	0.2	38	256 qam	13
13	515000000	0.2	38	256 qam	14
14	523000000	0.4	38	256 qam	15
15	531000000	0	38	256 qam	16
16	539000000	0.2	38	256 qam	17
17	547000000	0	38	256 qam	18
18	555000000	0.5	38	256 qam	19
19	563000000	0.2	38	256 qam	20
20	571000000	0.2	38	256 qam	21
21	579000000	0	38	256 qam	22
22	587000000	0	38	256 qam	23
23	595000000	0.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	569097	23949
2	Locked	38.9	413911	17548
3	Locked	38.9	361394	18576
4	Locked	38.6	331467	46272
5	Locked	38.6	305543	17018
6	Locked	38.6	241157	46189
7	Locked	38.6	217784	37180
8	Locked	38.6	200301	43669
9	Locked	38.6	223680	16232
10	Locked	38.6	200559	23577
11	Locked	38.6	198815	22418
12	Locked	38.6	201795	43607
13	Locked	38.6	138486	22455
14	Locked	38.9	108626	23487
15	Locked	38.6	101048	42178
16	Locked	38.9	78054	40534
17	Locked	38.9	64434	39564
18	Locked	38.6	48199	34633
19	Locked	38.6	39607	38949
20	Locked	38.6	37857	33662
21	Locked	38.6	26925	32451
22	Locked	38.6	23597	31209
23	Locked	38.6	21154	29758

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	44.5	5120	64 qam	4
2	46200000	45	5120	64 qam	3
3	53700000	45.5	5120	64 qam	2
4	60300000	46	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	28	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	25	0
4	ATDMA	0	0	34	0

 

[Kath_F]

Hi PhilDuck,

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the fault as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.