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Huge Ping Spikes and packet loss warnings in games and 1/20 webpages wont load on the first try

Noodlefox
Tuning in

on ‎26-04-2022 18:32

Hey folks! 

I'm getting massive ping spikes and disconnections in at least 5 different games i've tried (some more sensitive than others). Webpages either load instantly or hang forever. seemingly biased towards things I know to be hosted on AWS. If I bump through a VPN it clears up to some degree but adds to the latency.

I'm hoping someone can sanity check me. I seem to be having problems all over with my internet connection. I've got some hefty networking kit but i've cut it all out and get similar results. 

Would someone be able to sanity check me? it would be much appreciated. 

I get constant timeouts when i'm running traceroute which rings alarm bells for me. I seem to get better performance via a VPN I can't quite get my head around why that would be since the tunnel still runs through virgin equipment. (any thoughts? VG perhaps bouncing TR requests intentionally?)

traceroute to google.com (216.58.212.206), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.799 ms 0.800 ms 0.623 ms
2 10.53.39.129 (10.53.39.129) 10.160 ms 11.361 ms 10.262 ms
3 nott-core-2b-ae56-0.network.virginmedia.net (62.255.214.93) 11.486 ms 10.247 ms 14.135 ms
4 * * *
5 eislou2-ic-1-ae3-0.network.virginmedia.net (62.254.85.145) 15.703 ms 14.383 ms 14.948 ms
6 6-14-250-212.static.virginm.net (212.250.14.6) 16.961 ms 13.820 ms 14.981 ms
7 * * *
8 74.125.242.97 (74.125.242.97) 16.981 ms 22.434 ms
172.253.66.98 (172.253.66.98) 19.348 ms
9 ams16s21-in-f206.1e100.net (216.58.212.206) 26.403 ms
74.125.242.82 (74.125.242.82) 17.699 ms
74.125.242.115 (74.125.242.115) 19.874 ms

  
My Downstream:

3.0 Downstream channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
5	171000000	1.200001	38.983261	QAM256	5
1	139000000	1.599998	38.983261	QAM256	1
2	147000000	1.299999	38.983261	QAM256	2
3	155000000	1.299999	38.983261	QAM256	3
4	163000000	1.400002	38.983261	QAM256	4
6	179000000	1.200001	38.983261	QAM256	6
7	187000000	1.099998	38.983261	QAM256	7
8	195000000	1.099998	38.983261	QAM256	8
9	203000000	0.900002	38.983261	QAM256	9
10	211000000	0.799999	38.983261	QAM256	10
11	219000000	0.400002	38.983261	QAM256	11
12	227000000	-0.299999	38.983261	QAM256	12
13	235000000	-0.700001	38.605377	QAM256	13
14	243000000	0.099998	38.605377	QAM256	14
15	251000000	0.599998	38.983261	QAM256	15
16	259000000	0.299999	38.983261	QAM256	16
17	267000000	0.500000	38.605377	QAM256	17
18	275000000	1.200001	38.983261	QAM256	18
19	283000000	0.900002	38.983261	QAM256	19
20	291000000	0.900002	38.983261	QAM256	20
21	299000000	1.500000	38.605377	QAM256	21
22	307000000	2.200001	38.983261	QAM256	22
23	315000000	2.900002	38.983261	QAM256	23
24	323000000	2.700001	38.983261	QAM256	24
25	331000000	1.700001	38.983261	QAM256	25
26	339000000	0.700001	38.605377	QAM256	26
27	347000000	0.500000	38.605377	QAM256	27
28	355000000	0.299999	38.605377	QAM256	28
29	363000000	0.400002	38.605377	QAM256	29
30	371000000	0.900002	38.983261	QAM256	30
31	379000000	0.700001	38.983261	QAM256	31


3.0 Downstream channels
Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
5	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0


3.1 Downstream channels
Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	96	4K	1880	QAM4096	759


3.1 Downstream channels
Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
159	Locked	40	-1.4	3340790327	835

 

My Upstream Channels:

3.0 Upstream channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	25800000	44.270599	5120 KSym/sec	64QAM	4
2	32600000	44.770599	5120 KSym/sec	64QAM	3
3	39400000	44.270599	5120 KSym/sec	64QAM	2
4	46200000	44.270599	5120 KSym/sec	64QAM	1


3.0 Upstream channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_STDMA	0	0	14	0
2	US_TYPE_STDMA	0	0	16	0
3	US_TYPE_STDMA	0	0	12	0
4	US_TYPE_STDMA	0	0	22	0


config

General Configuration
Network access	
true
Maximum Number of CPEs	
1
Baseline Privacy	
true
DOCSIS Mode	
3.1
Config file	
k;fg87dsfd;kfoA,.iyewrkld


Primary Downstream Service Flow
SFID	
396
Max Traffic Rate	
1200000450
Max Traffic Burst	
42600
Min Traffic Rate	
0


Primary Upstream Service Flow
SFID	
395
Max Traffic Rate	
55000270
Max Traffic Burst	
42600
Min Traffic Rate	
0
Max Concatenated Burst	
16320
Scheduling Type	
bestEffort


Networklog is empty


When I upgraded to 1Gig I was told that the connection on my street is old but the Traceroute makes me think there's something iffy in the Notts Exch ?

Any insight would be massively appreciated! 

 

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13 REPLIES 13

Noodlefox
Tuning in
In response to Noodlefox

on ‎28-04-2022 13:59

I've noticed the Virgin Forum gods often reply to these posts to help make arrangements at the Virgin end to save trying to convince Level 1 Support and so on. Is that still a thing that happens?

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Steven_L
Forum Team
Forum Team
In response to Noodlefox

on ‎01-05-2022 17:42

Thanks for coming back to us @Noodlefox, I have looked into this and cannot see anything that would be causing the issues that you're having.

How has your connection been running over the weekend?

Regards,

Steven_L

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Noodlefox
Tuning in
In response to Steven_L

on ‎01-05-2022 17:54

Hello thanks for the attention, I'm Still having the same intermittant strangeness and huge spikey BQM reports like the ones shown before (when they're not completely red).

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to Noodlefox

on ‎03-05-2022 18:52

Thank you for getting back to us Noodlefox. 

I have checked the live report again today and the system has identified some connection issues that will require a visit from a technician. To arrange this, I will need to confirm a few details via private message. I will pop this over now and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat
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