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Hub 4 PW not working

Olddude
Joining in

on ‎14-09-2022 22:16

Hi

Im trying to access my hub 4 to check NAT status and perhaps set some ports for gaming.

I cannot access my hub 4 as the PW is incorrect, I havent changed it!

Any help with this please.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎15-09-2022 16:16

Are you using the correct one?  There are two passwords, one for the wifi and one for the admin login to the Hub.  They should both be printed on the base of the Hub.

Failing this, try a 60 second pinhole reset.  Do not reboot the Hub after this, just let the Hub reboot itself when initialising .

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Olddude
Joining in
In response to Adduxi

on ‎15-09-2022 16:43

Hi

 

Yes im using the correct password so will try a 60 second reset.

 

Thanks

 

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Ilyas_Y
Forum Team
Forum Team
In response to Olddude

on ‎18-09-2022 08:41

Hi @Olddude, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

May I ask if you've tried the advice given by @Adduxi and how it went?
Is your password now working for the Virgin Media Hub 4?
Let us know.

Kind regards.

Ilyas_Y
Forum Team

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