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patch22
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Message 4441 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

We probably should have done the same but we kept it, it has other benefits-ish and can be taken advantage of even more if this issue ever gets fixed

It's inconsistent here which in a weird way is worse, sometimes it's fine then it completely falls out of out of nowhere, only noticable in game

To be honest a jitter issue is different from handling the 350vivid and docsis3 but i know what you're saying, they told us the same about their old cables getting replaced. Whatever they have to say to keep the customer temporarily calm in that moment. Disgraceful

Only downgrading to a SH2ac will fix it from what i've heard

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zarf2007
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Message 4442 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I'm wondering now that hub3s are being delivered with the new firmware already installed, its worth logging a 'fault' with mine which is still on old firmware (technically I wouldn't be lying) to get a replacement with the new firmware on. might be quicker than waiting for it to be deployed.

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Darkman
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Message 4443 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@patch22 wrote:

Only downgrading to a SH2ac will fix it from what i've heard


My Broadband Ping - VM SuperHub 2ac @ home

Well it'll probably be better (example from a busy last Sunday above), but you're still reliant on the underlying network infrastructure and utilisation in your area; SH 2ac might not suffer as much as the Hub 3.0 does with this particular latency problem but there's not much it can do to make up for any other problems you may be having with your local network and good luck trying to get a straight answer out of anyone at VM about that.

_____________________________________________

SH 2ac, 200Mb BB; V6 TiVo, Full House TV; M Phone just to call VM
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patch22
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

@Darkman , it's literally only the latency issue that's the problem for us. It's unbearable for online gaming, speeds are great. Barely ever disconnect, just the latency fluctuations

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gav114
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Message 4445 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Yeah. Speed is fine. Just the horrible jitter and latency.

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RedGooner
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Message 4446 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Do a search for Puma 6 Test.

The more red you get is bad. I am lucky as i mostly get Green on SH3 in modem mode.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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gav114
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Message 4447 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

True.

Unfortunately i have to make do with a crappy signal and all the other usual guff that comes with it. I also use a cheap wifi extender to get the cctv system on my network to work.

Thats a beast of a router BTW. Wish i had the money to get that. Id imagine the signal would go through the roof.

Literally ^^

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RedGooner
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Message 4448 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Signal is good. I mainly got it for the raw computing speed for my own network.

If only the SH3 has more raw computing power, there would be no need for a external router.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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patch22
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Message 4449 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Did the test i get some red. I don't know what's going on but the latency issue is worse than ever right now and i'm using a Netgear R7800

NAT type open via DMZ for console etc, it's just unplayable. Fiddled with so many settings even though it was "okay" a while ago. For me, since we ever had the SH3, it's been utterly impossible to have smooth online gaming experience consistently. Doesn't matter what i do.

Edit: Finally got round to setting up a BQM, will check the results in 24hrs

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patch22
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Message 4450 of 4,459
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

eaa7a4273e32e5962cb70bb55e3b3e3e45ad2ec6-15-09-2018

From what i understand this looks pretty healthy? No packet loss, ping stable enough

This has led me to checking out other things, such as my XB1 console itself. I gave it a reset but still have the same issues, i'm running out of ideas here. It's been DMZ'd so every port is open, when i keep it turnt off for a while (say a few days mininum to a week) then initially it runs fine (in game, e.g. fifa)

But after a good session it will slowly return back to it's old ways of being unplayable again. I was convinced this was to do with the latency issue but it doesn't seem to be. I game'd today and the results would've shown up here if it was the renowned latency issue causing it - because it was unplayable pretty much as usual

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