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ILuvNips
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Message 4001 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I would get a note added to your account stating that if the problem is not resolved to your satisfaction after the engineer visit that you can leave penalty free. Leave nothing to chance or goodwill.

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Luke_113
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Causet

https://www.multichannel.com/pr-feed/liberty-global-selected-vector-technologies-solutions

Just found this, only posted an hour ago (at time of writing), is this hope, or a move in the right direction to switching on Docsis3.1? Granted no time scales are given but maybe this will be the end of Puma-gate?
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Andruser
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Causet

"maybe this will be the end of Puma-gate?"

Don't think so unless VM were to recable almost their entire network with optical fibre to the premises, and I'll wager a brewery's worth of beer that they won't be doing that this century.  My guess is that (a) this only affects new build FTTP, and (b) given that Vector are a Polish outfit with around 300 employees, that this is actually much more regional than the press release implies, maybe affecting parts of Unity Media only.

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SonarUK
Fibre optic
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Causet

12/06/2018

Hub 3 / Vivid 200 Gaming (old firmware) - Stockton-on-tees

virgin



Don't forget to give me a thumbs up if I helped


Offline System Update Diagnostic Tool on xbox One: http://bit.ly/1e8bSs3
Network ports used by xbox Live on xbox One: http://bit.ly/1dCNLm0
xbox Support: http://bit.ly/1lE2QrK
xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

https://twitter.com/SeriousFamily

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thebatfink
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Message 4005 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@nad223 wrote:

I am currently on firmware 9.1.116.603

d4490fd3bb69bf0aa4702d63424df1a2b6687bc8-11-06-20185a79347c940cc3433a7ee82372003012ebd8c367-10-06-20187643d9f8c53d3207cb9d3bc0b9c6632f8853e517-09-06-2018


I'm on the old firmware Vivid350 - would be happy to swap Smiley Sad

Mon 11 June.pngTue 12 June.png

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lynxblaine
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Have you tried resetting the router? The firmware should be available for your package. 

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thebatfink
On our wavelength
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Yeah did a factory reset and then turned it off for 10 mins. No dice Smiley Sad

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ILuvNips
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Message 4008 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

It's soon going to be the first year anniversary for when Virgin announced that they were going to start field testing/trailing the puma 6 fix, is there some sort of party planned as I've not received an invite Robot LOL

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In HA7. Billing Area 21.
Utilisation Fault
F003502423: Review Dates -> 07/10/2015 -> 02/12/2015 -> 20/01/2016 Smiley Sad -> Closed Smiley Happy
Utilisation Fault F004873444: Review Dates -> 29/03/2017 Smiley Sad -> Closed Smiley Happy
Utilisation Fault F005506920: Review Dates -> 09/08/2017 -> 08/06/2018 -> 13/06/2018 -> 11/07/2018 -> 12/09/2018 -> 29/05/2019 Smiley Sad -> Open Smiley Sad


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cje85
Super solver
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Message 4009 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I think the real fix has only become available recently. The original trial firmware from last October 'hid' the problem and made graphs look nice, but didn't solve the underlying issue.

More recently the latest updates (603/608) have solved (or at least greatly improved) the latency issue instead of just hiding it. US ISPs have only just started rolling it out too.

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Kevin5565
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

My VM Gamer Broadband Connection

i'm still waiting too

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