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Guybrush85
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Message 2971 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@コナーwrote:

Looks like I got the new firmware rolled out to me, not home so all I can comment on right now is my BQM which while showing less ICMP spiking still shows a large amount of 2x spiking


I was on the trial firmware so my BQM looks the same, but I have a packetloss spike around the same time, so assume it's hit mine as well.

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philjohn
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Message 2972 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

increased latency is probably down to the increased number of channels bonded for the 300Mb tier.

Have you tried the dsl reports puma 6 test?

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tommey
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Message 2973 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Well I am still stuck on 9.1.116V tried a reboot earlier to force it to update but nothing Smiley Mad always seem to be the last to get anything from Virgin Media including waiting over 3yrs for a Utilisation issue that's STILL NOT FIXED....

bvnvbnbvne.PNG

 

 


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Guybrush85
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Message 2974 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@コナーwrote:

ICMP spiking still shows a large amount of 2x spiking


Just so you know any hub on the Virgin would have a BQM like after the patch, that's just DOCSIS 3.0 in general.

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StormW4tch3r
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Message 2975 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

@tommey im on beta patch, i was told that 'new' patch/firmware being pushed out by postcode.

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cje85
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Message 2976 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@tommeywrote:

Well I am still stuck on 9.1.116V tried a reboot earlier to force it to update but nothing Smiley Mad always seem to be the last to get anything from Virgin Media including waiting over 3yrs for a Utilisation issue that's STILL NOT FIXED....

The graph in your signature (if it's your connection) doesn't appear to show any significant utilisation now. The blue average latency level is constantly stable with no signs of any increase at peak times.

utilisation should show like this:

peak.png

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Guybrush85
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Message 2977 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@StormW4tch3rwrote:

@tommey im on beta patch, i was told that 'new' patch/firmware being pushed out by postcode.


Not quite, but closer than normal for someone on the support Smiley Tongue

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dasBOT
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Message 2978 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

wmap.png

 

so i'm on new firmware and after testing i can clearly say that this 'patch' just masking the problem so it looks good on graphs but in gaming still horrible spikes and lags

thanks VM for 2 years of waiting for nothing

 

 

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StopItRawr
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Message 2979 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@dasBOTwrote:

wmap.png

 

so i'm on new firmware and after testing i can clearly say that this 'patch' just masking the problem so it looks good on graphs but in gaming still horrible spikes and lags

thanks VM for 2 years of waiting for nothing

 

 


Actually, it exposes latency increases at peak time, albeit not huge between 9pm and 2am.

 

If repeated, would mean that your area probably has low level utilisation issues. Nothing enough to make VM do much about it, but enough to make gaming and other latency sensitive applications a borderline experience.

 

Before the Firmware update, it was hidden behind a huge jitter (the blue bit).

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dasBOT
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Message 2980 of 3,920
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@StopItRawrwrote:

@dasBOTwrote:

wmap.png

 

so i'm on new firmware and after testing i can clearly say that this 'patch' just masking the problem so it looks good on graphs but in gaming still horrible spikes and lags

thanks VM for 2 years of waiting for nothing

 

 


Actually, it exposes latency increases at peak time, albeit not huge between 9pm and 2am.

 

If repeated, would mean that your area probably has low level utilisation issues. Nothing enough to make VM do much about it, but enough to make gaming and other latency sensitive applications a borderline experience.

 

Before the Firmware update, it was hidden behind a huge jitter (the blue bit).


ok thx, any suggestion how to force VM to actually fix it?

 

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